Sr. Program Manager

Summary:

The Sr. Program Manager is the voice of the customer and leader of the Customer Focus Team (CFT). The PM is accountable for NEOTech's operational performance to the customer and the achievement of NEOTech's internal financial performance of the customer. The Sr. Program Manager works directly with sales to explore and grow new business opportunities within the existing customer base.

Essential Duties and Responsibilities:

Lead CFT meetings and maintain notes/action items shared internally and with the customer. Follows-up internally to close NEOTech’s action items with appropriate team members and works closely with the customer to ensure customer’s action items are closed and support where needed

Leads weekly/monthly meetings with customers (frequency depends on customer)
Responsible for sales order process as it relates to customer change requirements.

Drive customer satisfaction while ensuring NEOTech’s best interests/goals/financials are achieved

Manages internal communication of metrics (inventory turns, quality, delivery (OTD), tariffs / duty recovery, PPV’s, E&O, etc.) as well as metrics with the customer (monthly or quarterly depending on the customer)
Communicates NCNR parts to customers and had the customer signoff. Give date and if no signature then escalate to Account Manager if no response from customer. Do not place parts order if signature is not received

Pricing – Initiate CFT quotes or reprices with AM as needed and schedule kick-off (low MVA, PPV, etc.) with Supply Chain Solutions Management (SCSM)
MSA – know Terms and conditions and request Account Management (AM) for help w/ end of life EOL agreements;
Contract Review Maintain profitability per NEOTech’s objectives and review project costs vs. quotations to ensure margins are being met Develop and cultivate new business opportunities.

Escalate when issues cannot be resolved so open items are closed in a timely manner. Limit customer and internal risks.

Responsible for sales order process as it relates to customer change requirements.

ECO/ECN implementation and present cost impact to the customer with recovery POWork closely with Operations to ensure timely implementation of production schedules.

Ability to interface with key managers at NEOTech to achieve escalation of projects as required for completion

Support and follow all ISO standards related to NEOTech’s various Quality Management Systems, and all corporate and site 5S objectives.

Present excess & obsolete (E&O) to customer on a monthly basis and drive resolution, work with AM for resolution. Coordinate the program Excess & Obsolete (E&O) Mitigation Plan.

Education/Learning Experience Bachelors DegreeCEPM Certification or equivalent experience preferred

Work Experience7+ years of experience in:

Electronics contract manufacturing preferred

As a Program Manager in an Aerospace and Defense environment

Skills/Knowledge Strong leadership and problem-solving skills

Excellent written and verbal communication skills, interpersonal skills

Detail and solution oriented

Ability to anticipate customer needs and proactive responses

Must be a team player and highly motivated

Proficiency in Microsoft tools

Effective organization and prioritization skills

Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company

Ability to work collaboratively with suppliers and/or customers with direction and oversight

Must be able to work in a fast-paced environment as well as multi-task with more than 1 customer

Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen.

Benefits Offered:
Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP). Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. NEOTech also provides a 401(k) Retirement Savings Plan option with a company match.

NEOTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration…