Part-Time Project Coordinator

The Role

We are seeking a highly organized part‑time temporary Project Coordinator to play a pivotal role in coordinating, scaling, and optimizing our USTA Rewards pilot loyalty program within the tennis industry. The ideal candidate blends project management skills and a marketing background with expertise in mapping and improving user journey experiences to maximize engagement and adoption.

This hybrid part‑time non‑exempt position reports directly to the Executive Director & CEO, scheduled to work up to 20 hours per week with an in‑person expectation one time per week. Additional in‑person attendance will be required for occasional events such as section programming, all‑staff meetings, trainings, etc. The temporary position has an estimated end date of 11/19/2027, which will be evaluated based on performance and business need.

• Coordinate all project‑related activities with a focus on seamless collaboration among team members, resources, and necessary equipment
• Utilize strong organizational skills to enhance the flow of information and promote clear, efficient communication among the project team
• Serve as a primary point of contact for internal and external stakeholders, fostering strong relationships to assess and clarify project requirements, scope, and objectives
• Ensure project satisfaction by consistently meeting needs throughout the project lifecycle
• Proactively evaluate evolving organizational requirements and adjust project plans to ensure alignment with objectives and overall success
• Maintain accurate and organized documentation of decisions, action items, and project milestones, ensuring transparency and informed decision‑making
• Organize, attend, and actively participate in meetings to promote collaboration and ensure various perspectives are incorporated
• Collaborate with the project team to develop comprehensive project proposals, including realistic timelines, schedules, and budgets
• Coordinate project schedules to ensure adherence to deadlines and milestones, utilizing project management systems
• Create clear and compelling presentation materials to communicate project updates, progress, and key milestones
• Implement monitoring and tracking mechanisms to assess project progress, promptly addressing or escalating any issues that arise
• Communicate complex project information in a clear and accessible manner to a variety of audiences
• Process project‑related invoices, update budget tracking reports, and maintain organized project files for due diligence and financial reporting

• Mission and culture contributor:
  We seek someone committed to the mission and vision of USTA New England
• Great organizational skills and follow‑up:
  Someone with a solid foundation of methodical, personal organization that gives them the confidence to reach deadlines and achieve outcomes even when there are numerous other priorities
• Excellent communicator:
  Skilled at and loves keeping everyone informed about what is going on, can do so succinctly, clearly, and compellingly—including written and verbal communication
• Self‑motivated, action‑oriented, and resourceful in accomplishing work; meticulous about follow‑through and proactive in approach
• Values collaboration and diversity, with experience brainstorming and working with others to steer, deploy, or engage others toward specific outcomes
• Excellent customer service orientation, problem‑solving skills, and conflict resolution skills, respecting diversity of all individuals
• Eagerness to innovate:
  Constantly seeks new ways to be more effective, explores processes and tools that reduce workload, and builds programs and services through new ideas and concepts
• Minimum qualifications:
• Must be able to travel to the Westborough, MA office at least once a week
• High School diploma or equivalent required
• One (1) or more years of project coordination or management experience required
• Proficient in Google Workspace;  preferred; comfortable learning new software platforms

• Paid Sick Leave
• Training and development opportunities
• Flexible, hybrid work model
• Company laptop provided
• Access to discounted tennis equipment
  
  Access to tickets to premier tennis events