Service Operator
Job in
Westborough, Worcester County, Massachusetts, 01581, USA
Listed on 2026-07-03
Listing for:
Carmax
Full Time
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction;
Assist Customer Advisors/Service Consultants with customers when needed;
Answer basic service department questions, schedule service appointments, route customers calls;
Provide written messages to the responsible party in a timely manner;
Complete reminder calls for customers scheduled for an appointment;
Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments;
File repair orders and all supporting documentation daily;
Audit all sublet invoices to ensure they are processed and resolved per Car Max Guidelines;
Ensure the loaner log and dealer tags are always in compliance with audit requirements
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