Customer Service Representative

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Full Time Regular Clerical Westborough, MA, US

Salary Range: $17.50 To $20.00 Annually

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide.

There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well‑being, we ensure they are equipped to provide exceptional service.

The Customer Service Team is the first point of contact for members and providers. Focused on delivering high-quality, solution-oriented interactions, we aim to resolve issues during the customer’s first call and ensure more complex issues are escalated to subject matter experts.

The Customer Service Team embodies HPI’s mission of serving all our members and providers. The Team reflects HPI’s values in every interaction and empowers the organization to support those we serve.

Customer Service is the heart of our commitment to compassionate care. In this role, you’ll play a key part in our members’ experience and make a real difference in every conversation. As part of the Customer Service Team, you will be surrounded by multiple talented individuals who lead with a service-first mentality and understand the power of one. If you thrive helping others and problem-solving, we’d love to hear from you.

• Serve as a positive team member working toward a common company goal
• Meet department standards and expectations for quality and production
• Efficiently leverage tools and technology to support resolution of issues
• Work with partner departments to resolve customer issues
• Actively participate in and support the learning process

• A High School Diploma or equivalent
• 1 – 2 years’ prior customer service using multiple computer systems
• The ability to work independently and as part of a team
• The ability to prioritize tasks, work within time frames and meet deadlines, while being self‑motivated, detailed and organized
• The capacity to recognize and maintain confidentiality
• The aptitude to communicate in a professional and pleasant manner

• We’re a people‑first company and value giving back to our community. Ask us about our volunteer opportunities.
• Our space is a reflection of who we are—innovative, open and collaborative.
• We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks.
• Need to reenergize? When at our Westborough headquarters, take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms.

We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life, including:

• Medical, Dental and Vision and Prescription Drug Coverage
• Fitness Reimbursement Benefit
• Employee Assistance Program
• Flexible Spending Account & Health Savings Account
• 401(k) and Quarterly Bonuses
• Generous Paid‑Time Off & Volunteering Opportunities
• Educational Assistance & Professional Development Opportunities