Field Service Technician

• Perform field service activities on Battery Energy Storage Systems (BESS) and associated equipment from installation/commissioning through warranty and long-term O&M support
• Own availability and service-level commitments for assigned sites during service activities
• Perform preventive and corrective maintenance on BESS and ancillary equipment
• Support troubleshooting, repairs, component replacement, system restoration, software upgrades, firmware upgrades, and routine system checks
• Document work performed, observations, and findings in service tools/work orders
• Support service readiness activities for sites transitioning into long-term O&M
• Provide remote technical support and basic troubleshooting using phone, Teams, Web Ex, or similar tools
• Support customer and contractor education on equipment operation, response expectations, and routine maintenance
• Participate in after-hours on-call support on a rotation basis
• Use CMMS and digital service platforms to complete work orders, track issues, and document service activities
• Contribute field observations and lessons learned to procedures, troubleshooting guides, and training materials
• Support root-cause investigations by collecting data, logs, and observations
• Support product return and technical support processes
• Collaborate with Senior FSEs, Service Engineering, site teams, subcontractors, authorized service providers, and customers
• Execute work in compliance with company safety policies and applicable standards, including LOTO, JHA/JSA, energized work controls, NFPA 70E, and OSHA
• Report hazards, near misses, safety concerns, and improvement opportunities

• B.S. in Electrical/Mechanical Engineering or equivalent technical experience
• 2-5 years of relevant experience in electrical, power, renewable energy EPC, or O&M environments
• Fundamental knowledge of electrical testing and measurement equipment
• Mechanical and electrical troubleshooting skills; ability to read and interpret schematics and drawings
• Experience supporting hardware and software troubleshooting activities
• Ability to communicate clearly with customers and internal teams
• Working knowledge of TCP/IP networking fundamentals
• Exposure to energy storage systems, power conversion systems, or related electrical equipment
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Word)
• Willingness to travel up to 50%
• Flexibility with working off-hours and being part of the off-hours, on-call rotation
• Ability to lift and carry material
• Must have a valid driver’s license and be willing/able to drive and fly to remote sites as needed
• Experience with BESS, PCS, EMS, or renewable energy systems
• Familiarity with CAN, Modbus, TCP/IP, and DNP3 communications protocols, including alarm/event analysis and firmware interactions
• Experience using CMMS platforms such as SAP, Maximo, Service Now, or Salesforce
• Knowledge of power generation, transmission, or distribution systems
• Structured problem-solving or Lean experience

Demonstrates expertise in Battery Energy Storage Systems (BESS) maintenance, troubleshooting, and technical support, with a strong foundation in electrical and mechanical engineering principles. Proficient in using CMMS platforms and Microsoft Office tools to document service activities and communicate effectively with customers and teams.

• Battery Energy Storage Systems (BESS)
• Electrical Troubleshooting Skills
• CMMS Platforms (SAP, Maximo, Service Now, Salesforce)
• TCP/IP Networking Fundamentals
• Preventive and Corrective Maintenance

• Electrical Testing and Measurement Equipment
• Mechanical Troubleshooting
• Firmware Upgrades
• System Restoration
• Reading Schematics and Drawings
• Software Troubleshooting
• Root-Cause Investigation
• Lean Problem-Solving
• Energy Storage Systems
• Power Conversion Systems

• Clear Communication
• Customer Education
• Collaboration
• Flexibility
• Problem-Solving

• Valid Driver’s License

• Renewable Energy
• O&M Environments
• Power Generation
• Transmission Systems
• Distribution Systems
• EPC
• LOTO
• JHA/JSA
• NFPA 70E
• OSHA

• Microsoft Office (Excel, PowerPoint, Word)
• CMMS Platforms
• Digital Service Platforms
• Remote Support Tools (Teams, Web Ex)
• Alarm/Event Analysis Tools