Mortgage Loan Processor

Responsibilities

• Establish and maintain strong client relationships through consistent communication via phone, email, and text throughout the loan process
• Provide timely, knowledgeable responses to client inquiries while collaborating closely with internal Northpoint teams
• Set up and disclose new loan files; request, review, and clearly explain required documentation, including initial disclosures
• Proactively communicate loan status updates and address borrower questions or concerns
• Follow up on outstanding documentation and establish deadlines to ensure efficient and timely pipeline movement

• Minimum of 3 years of mortgage processing experience
• Proficiency with Encompass Loan Origination Software
• Experience with State Housing loan programs
• Non-QM loan experience a PLUS
• Strong verbal and written communication skills with a customer-service mindset
• Ability to prioritize tasks, manage deadlines, and see files through to completion
• Strong problem-solving and multitasking abilities
• Accountability for managing loan production and pipeline flow
• Solid understanding of mortgage fundamentals, including:
  Conventional, USDA, and VA loan programs
• Income calculations
• Running AUS and interpreting findings
• Reviewing guidelines and resolving complex loan scenarios
• High level of computer and software proficiency