Medical Receptionist

Westborough, Massachusetts, United States

At Convenient

MD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre‑existing reservations are seen in a timely manner.

This is the perfect opportunity for someone looking to get their foot in the door at a growing medical company or someone looking to kickstart a career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi‑tasking, we encourage you to apply!

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
• Payment Collection: Collect payments, insurance co‑pays, and prescription charges following clinic financial policies.
• Clinic Coordination &
  
  Collaboration:
  
  Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
• Front Desk Management: Answer and direct phone calls, keep the reception area organized, and perform various administrative duties.
• CMD Technology & Offerings Expert: Become familiar with scope of services provided and navigate various software systems for reservation scheduling and electronic medical records.

• Must be able to work 12‑hour shifts in consecutive or non‑consecutive days:
  • Full‑time: three (3) 12‑hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • Part‑time: two (2) 12‑hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • Per diem: four (4) 12‑hour shifts per month, ideally doing one (1) shift each week.
• Flexibility to work nights, weekends, holidays.
• Must be able to work at a minimum of three (3) other Convenient
  
  MD locations within a one (1) hour travel distance.
• Required to travel for training shifts outside your primary clinic within a one (1) hour commute.

• Education: High School Diploma or GED required.
• Proactive and confident communicator: Able to address concerns proactively and communicate directly with colleagues and patients.
• Detail‑oriented with excellent organizational skills: Ability to juggle multiple high‑priority tasks and handle a fast‑paced work environment.
• Compassionate, authentic, and patient focused: Supports patients through kindness and fosters a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross collaborator: Establish and maintain positive relationships with patients, team members, and stakeholders.
• Excellent team player: Enjoys collaborating with others and being part of a strong team dynamic.
• Driven and self‑motivated: Works independently, initiates improvement, and uses resources to achieve the best outcomes.
• Strong analytical and problem‑solving skills: Interprets laws, guidelines, regulations, and policies.
• Trustworthy: Maintains confidentiality and handles patient information in accordance with HIPAA.

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

In order to maintain equity among team members, Convenient

MD has established defined hourly pay ranges…