Executive Director, Enterprise Solutions

Overview

The position serves as the primary IT leader for the For Health Consulting Enterprise Solutions Team, supporting shared solutions and IT services that are used across the business. The Enterprise Solutions Leader reports to the Managing Director of Digital Solutions. This individual is responsible for driving strategy, delivery, and operational support for all shared solutions and IT services, serving as a partner to other Digital Solutions leaders.

• Lead and manage the Enterprise Solutions IT team, providing direction and management to align technology with business objectives, service excellence, internal client experience, and operational performance.
• Manage and oversee the delivery of shared solutions that support the For Health Consulting IT Roadmap and overall goals, priorities and strategy.
• Evaluate and monitor the effectiveness and life cycle of the Enterprise Solutions portfolio, proactively planning for end-of-life replacements, and modernization.
• Work with the Digital Solutions HCFS and HSS teams to leverage common platforms, ensure integration, and promote standardization where appropriate.
• Partner with the Digital Solutions Architecture/Capture team to evaluate new business opportunities, design and deliver scalable solutions, and oversee the end-to-end delivery of technology capabilities that maintain and enhance the full portfolio of solutions supporting the business.
• Collaborate with the broader Digital Solutions team to identify and prioritize initiatives that enhance operational efficiency, as well as user and client experience.
• Manage the operational relationship with UMass Chan IT, to ensure alignment between UMass Chan deliverables and For Health Consulting priorities. Ensure solutions, services and infrastructure are delivered when expected and to the degree specified. Proactively track and manage issues to successful resolution. Escalate to Digital Solutions Managing Director when indicated.
• Provide oversight and management of test automation including the procurement and implementation of tools to create test automation capabilities for For Health.
• Manage the Enterprise IT Solutions budget, including resource allocation, forecasting, and time tracking for project-level needs.
• Partner closely with all For Health leaders, including Digital Solutions, to understand strategic priorities and advise and deliver technology solutions.
• Lead and/or support the digital transformation initiatives for business units or other digital solutions leaders.
• Develop and execute IT strategy and plans that support the business, in alignment with For Health Consulting's overall goals, priorities and strategy.
• Deliver realistic, well defined and accurately scoped proposals for new projects, upgrades, enhancements, and system maintenance.
• Partner with Business Intelligence to identify and develop architecture and infrastructure needs for data governance, management and analysis.
• Participate in and support IT planning, governance, and budgeting processes.
• Manage the delivery of shared solutions to ensure For Health projects are on time and budget, and deliver successful, high-quality outcomes and stakeholder satisfaction.
• Oversee the Enterprise Solutions Team IT budget, including resource allocation, forecasting, and financial management.
• Direct IT budget allocation and resource management for the Enterprise Solutions Team, including time tracking for project-level needs, vendor and development partner management, and surge staffing coordination.
• Establish and prioritize sub-teams as needed, to focus on high priority and high impact initiatives.
• Develop and maintain quality assurance testing standards, tools and automation capabilities consistent with accepted community standards.
• Manage external solution partners and staff augmentation resources partners for approved projects.
• Manage vendor relationships, contracts, and performance for platforms and shared solutions.
• Oversee IT operations and infrastructure, coordinating and facilitating service relationship with UMass Chan IT.
• Develop, implement, and monitor policies and procedures for effective operation and security of shared/enterprise…