Computer Support Technician

Computer Support Technician (5053) Job Details

Job : 5800662

Final date to receive applications: Jul 17, 2026 6:00 PM (Eastern Standard Time)

Re-Posted: Jun 25, 2026 4:00 AM (UTC)

Starting Date: Aug 3, 2026

Job Title: Computer Support Technician

Reports To: Director of Technology

Department: Technology

Work Year: 261 days

FLSA Status: Exempt, Full-year

Compensation: Salary commensurate with experience ($60K-$70K/year) and District benefits package

JOB GOAL: The Computer Support Technician employee is a highly motivated and self‑directed technical support professional with superior problem‑solving, communication, customer service, technical, organizational, and leadership skills working as part of the district team to assist and support teachers, students, staff, and administrators across multiple buildings in our highly mobile environment.

Responsibilities:

• Work closely with teachers, instructional leaders, Library Teachers, and departmental colleagues to ensure that school and classroom technology use and curriculum integration efforts are technically appropriate and fully supported.
• Support and coach teachers, students, staff and administrators in their use of technology.
• Work closely with staff and administrators to ensure smooth operation of administrative functions.
• Keep staff and student devices fully operational and up to date.
• Participate in district technology support team meetings.
• Participate in building infrastructure and curriculum technology projects.
• Perform troubleshooting and repair of users’ hardware and software problems and track issues using our ticketing system.
• Arrange for and follow up on warranty work or third‑party repairs.
• Communicate technology updates and news to building staff.
• Update building technology inventories.
• Create and maintain user and system documentation.
• Assist with setting up and maintaining staff and student accounts.
• Assist with the setup of technology equipment requested by staff for special presentations (e.g., staff meetings, class meetings, professional development presentations, and school committee meetings).
• Assist in the installation/maintenance of audio/video equipment.
• Other tasks as assigned by the Director or Superintendent.

Qualifications:

• Bachelor’s degree and/or relevant experience in related field.
• All appointments are conditional on a satisfactory CORI, SORI and SAFIS Background Check per 603 CMR 51.00.
• Demonstrated expertise in supporting users in person and remotely via telephone, chat, remote desktop, and email on PC, Mac, Chromebook, and iPad.
• Demonstrated expertise in managing and troubleshooting desktops and laptops, including printing, directory, and network file sharing services.
• Demonstrated expertise in installing, configuring, using, troubleshooting, and supporting web and application‑based productivity tools including office suites, web browsers, email clients, shared calendars, and contact managers.
• Demonstrated expertise in training large and small groups of users in using various technologies.
• Demonstrated expertise in communicating technical concepts and procedures both orally and in writing to a non‑technical audience in a clear, accurate, and easy‑to‑understand manner.
• Demonstrated expertise in managing, using, and troubleshooting IT productivity systems such as ticketing, device management, inventory, user management, Active Directory, etc.
• At least 5 years of relevant experience preferred.
• Bachelor’s degree preferred.
• Citizenship, residency or work visa required.

Physical Requirements:

• Speaking, hearing, seeing.
• Standing and walking for considerable periods.
• Bending and lifting up to 35 lbs.
• Pushing carts up to 200 lbs.
• Working on a 10’ step ladder.
• Transporting oneself to and from school buildings.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

EEO Statement: The Westborough Public Schools do not discriminate on the basis of age, race, color, sex, religion, national origin, gender identity, sexual orientation, disability, or any other class protected by law.