Business Intelligence Engineer - Business Intelligence Engineer

Business Intelligence Engineer - Business Intelligence Engineer I

Location:

Westborough, Massachusetts (Onsite)

Compensation: $37 - $47 Hourly

Role Overview

This position supports the Technical Support team by translating complex customer and operational data into actionable insights and reports. The role involves building scalable data pipelines, designing operations and performance dashboards, and developing analytics applications to optimize ticketing workflows and improve the overall customer experience.

Key Responsibilities

• Extract, transform, and load data from various ticketing platforms into centralized data warehouses.
• Design and maintain scalable data schemas and multi-dimensional databases for self-service analytics.
• Develop real-time dashboards and automated reports to track operational KPIs, including SLAs and ticket resolution rates.
• Translate business requirements from support leadership into clear, technical specifications for data visualization and reporting.
• Augment and accelerate data pipeline and new dashboarding work for various internal dashboards and risk registers.

Required Qualifications

Education:

A Bachelor's degree in Computer Science, Information Systems, Engineering, or a closely related technical field is required.

Experience:

A minimum of 3 years of experience in data engineering, business intelligence, or a highly analytical technical support role is required.

Technical

Skills:

• Advanced proficiency in SQL for data querying, manipulation, and complex performance tuning.
• Experience with cloud-based data ecosystems such as AWS Redshift.
• Working knowledge of scripting languages like Python and R for data extraction and automation.
• Experience with dashboarding tools, specifically Quik Suite.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.