Sr. CS SCM Specialist

Join to apply for the Sr. CS SCM Specialist role at LG Energy Solution

This range is provided by LG Energy Solution. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

LG Energy Solution (LGES) is one of the world's largest lithium-ion battery manufacturers with a market-leading position in advanced batteries for grid-scale, residential storage, automotive and consumer/IT applications. Our advanced lithium-ion battery technology is the product of accumulated experience in the development and production of mobile batteries and large format batteries for automotive and energy storage systems (ESS). LG Energy Solution's commitment to technology leadership coupled with efficient and high-quality manufacturing processes produces batteries that exhibit the highest levels of safety, performance and reliability.

For more information about LGES’s ESS Battery, please visit

The Sr. CS SCM Specialist is a new position created by LG Energy Solution’s rapid growth within the North American residential battery market. Reporting to the Residential CSteam Leader the Sr. CS SCM Specialist will be responsible for ASC (Authorized Service Center) management, logistics planning, cost control and other CS tasks as designated by the Team/Part Leader. Activities include:

• Build, nourish, and enhance connections with Authorized Service Centers (ASC) by establishing, maintaining, and developing relationships.
• Periodic review and evaluation of KPI for the ASC and logistics 3rd parties.
• Assess ASC performance and identify areas for corrective action.
• Manage ASC labor/material cost, storage and freight costs and validate for electronic approvals.
• Apply the CS strategy plan of HQ and US subsidiaries to ASC, set goals, and evaluate periodically.
• Forecast ASC material demand, secure from HQ and suppliers to minimize downtime.
• Review and analyze ASC/ERP/System data for accuracy to improve operations.
• Implement new processes that meet business needs.
• Identify improvement areas and ensure KPIs are met.
• Report ASC/RMA status to management.
• Establish effective relationships with key personnel in Korea and the US team.
• Conduct periodic ASC audits to ensure performance and data accuracy.
• Develop understanding of the NA residential battery market including key markets, competitors, and technologies.
• Implement mid-to-long-term logistics strategies to support business growth.
• Optimize distribution networks, warehouse operations, and transportation planning.
• Lead cost-reduction initiatives while maintaining service quality.
• Design inventory control policies to balance service levels and working capital.
• Coordinate with 3PL/4PL partners to ensure performance, compliance and continuous improvement.
• Forecast demand and align logistics capacity with sales and production.
• Implement sustainability initiatives in logistics.
• Oversee end-to-end customer service processes ensuring timely and accurate order fulfillment.
• Establish KPIs for service quality, response time and customer satisfaction.
• Collaborate with cross-functional teams to resolve escalations and improve workflows.
• Identify opportunities for automation and digitalization.
• Drive continuous improvement projects to enhance efficiency and reduce risks.
• Benchmark industry best practices and apply them to company operations.
• Perform other duties as assigned.

• Ensure customer service KPI target is met and take corrective actions as needed.
• Drive problem solving and innovative solutions when there is a stress of failure within the supply chain.
• Manage rolling forecast for demand and supply, and track results to communicate back with HQ.
• Manage ASC to discover cost saving opportunities, risk reduction, and work efficiency.
• Develop, prepare and own internal reporting deliverables for the team in US and Korea.
• Coordinate closely with related HQ and US teams such as accounting, planning, sales, and CS.
• Support ad-hoc reports and tasks required.

• 10+ years work experience in logistics and customer service field.
• Relevant supply chain and ASC/refurbish manufacturing experience is a plus.
• H…