Sr. PL Manufacturing Services Manager , Robotics Manufacturing & Technical Operations

3PL/3PA Manufacturing Services Manager

The 3PL/3PA Manufacturing Services Manager is the single-threaded owner of external service provider performance, space planning across warehouse and staging footprints, and inventory optimization at the interface between inbound supply and manufacturing consumption. You will manage provider relationships, drive operational excellence through SLA governance and continuous improvement, and lead strategic projects that scale 3PL/3PA capacity ahead of manufacturing demand.

Key Job Responsibilities

Own end-to-end 3PL/3PA performance across kitting, labeling, decant, light assembly, and sub-assembly operations feeding both robotics manufacturing sites. Negotiate and govern SLAs, KPIs, and cost structures with providers; conduct quarterly business reviews and drive corrective action when performance deviates. Manage provider capacity planning to ensure external operations scale in lockstep with manufacturing build plans and seasonal demand peaks. Drive continuous improvement with providers using Lean/Six Sigma methodologies to reduce defects, improve on-time delivery, and lower per-unit cost.

Own warehouse and staging footprint strategy across 3PL sites, onsite supermarkets, and manufacturing receiving areas. Execute space utilization analysis and drive layout optimization to reduce material handling distance and staging dwell time. Develop capacity models that project space requirements 6–12 months ahead based on demand signals and new product introduction timelines.

Drive inventory accuracy improvement across 3PL-managed and in-transit inventory.

Lead 3PL/3PA scope expansion as manufacturing portfolio grows (new programs, new sub-assembly transitions per portfolio optimization goals). Drive system integration between 3PL warehouse management systems and manufacturing digital systems (MES, SCP, ERP). Establish automated reporting and real-time visibility dashboards for 3PL performance, inventory positions, and material flow metrics. Support make/buy trade-off analysis with operational data, cost modeling, and provider capability assessments.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: medical, dental, and vision coverage; maternity and parental leave options;

paid time off (PTO); and a 401(k) plan.

About the team

The Robotics Manufacturing & Technical Operations (RMTO) organization is Amazon Robotics' manufacturing arm for industrial robotics. We manufacture high-quality robotics — including autonomous mobile robots, robotic arms, and sortation systems — for fulfillment and transportation centers across Amazon's global network. Our operation works cross-functionally with Hardware Engineering, Supply Chain, Quality, and Program Management teams to deliver products that directly enable Amazon's customer promise.

Our team is building a world-class manufacturing operating system grounded in digital lean principles, data-driven decision making, and continuous improvement culture. We are scaling rapidly, introducing new products, and transforming our production systems to meet the demands of a growing robotics portfolio.