Food Safety and Quality Assurance Technician

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners:
Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

As a member of the Quality Assurance department, this position will be responsible for monitoring all plant operations and programs related to food safety and quality. The FSQA Technician Lead will conduct audits, perform tests, collect and analyze samples to ensure that Cumberland Farms' Culinary Center is continuously compliant with all regulatory, SQF, and Company standards. The position's responsibilities include, but are not limited to the following:

• Attend Weekly General Improvements meetings with teammates from various department
• Create Specification Sheets for new item with their nutritionals
• Conduct a Label Verification approval process before new labels are rolled out
• Perform analytical testing on finished product to ensure products are within specification
• Extract Sure Trend data and collect report for management
• Extract weekly WIP Cooler Temperatures
• Write Corrective Actions reports for non-conformances
• Performs organoleptic and analytical testing on raw materials, packaging and finished products to ensure they meet agreed upon specifications
• Be a resource to production team members on SQF, food safety and quality issues
• Performs in-process testing, such as, ATP, environmental swabbing, and allergen verification
• Identify and communicate all food safety and quality issues to members of the management team. Partners with operations to solve those issues when appropriate
• Evaluate and sort data and compile statistical reports to identify trends and deviations in the production process
• Assist in the execution of all SQF related programs and activities
• Partner with operations to identify and solve food safety and quality issues
• Identify and secure all non-conforming packaging, raw materials, and finished products
• Maintain and verify FSQA records as assigned
• Assist in the investigation of internal and external customer complaints

Strong interpersonal skills, willingness to actively collaborate with both internal and external customers.

Associates degree in Food Science or related discipline.

Bachelor of Science Degree in Food Science or related discipline.

1-2 years of experience in a food manufacturing facility (college level internships count towards experience)

2+ years of experience in a food manufacturing facility (college level internships count towards experience)

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Effective writing, communication skills required. Experience with Microsoft Office required

40 hours per week. Shift times and days may vary in accordance with operational demand. Must be able to work in refrigerated and frozen temperatures.

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Other / Miscellaneous

At Cumberland Farms, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

Consistent with Massachusetts Pay Transparency Law, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.