IT Quality Assurance Analyst

This position is intended to be evaluated for potential temp-to-perm conversion based on business needs and performance.

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners:
Certified Oil, Coen Markets, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Cumberland Farms is hiring a QA Analyst to join a growing quality assurance function supporting our core retail technology — with a strong emphasis on POS systems and mobile app testing.

This is a hands-on manual testing role for someone who takes pride in writing thorough test cases, deeply understanding how the business operates, and working across teams to make sure what we ship holds up in the real world of high-volume convenience retail.

You’ll be part of a small, collaborative QA team with two onsite QA professionals, working closely with an offshore QA team in India, with additional offshore resources planned. This role is ideal for someone who is comfortable collaborating across time zones, communicating effectively with distributed teams, and taking ownership of testing activities from requirements review through release validation.

The primary objective of the role is to ensure that POS applications and their integrated systems deliver accurate, reliable, secure, and business-compliant transactions while minimizing production defects and release risks.

This position begins as a temporary, full-time hourly role, with a strong opportunity to transition to permanent, salaried employment based on performance and overall fit.

• Develop clear, comprehensive, and risk-based test plans and test cases, with a primary focus on POS systems and mobile applications
• Perform functional, integration, system, regression, and end-to-end and exploration testing across store systems and mobile platforms
• Develop a strong understanding of underlying business processes to identify edge cases and real-world scenarios that may not be covered by standard test scripts.
• Partner closely with developers, business analysts, product owners, and store operations stakeholders to understand requirements and validate that solutions meet real-world needs
• Collaborate daily with offshore QA resources in India to coordinate test coverage, handoffs, and defect triage
• Log, track, and clearly document defects, including detailed reproduction steps and supporting evidence; work closely with engineering teams to validate fixes.
• Support release testing during high demand/rush periods, including required overtime during those windows
• Contribute to the gradual build-out of test automation as the team matures (not required on day one, but a…