Retail Store Area Supervisor Key Holder

Retail Store Area Supervisor - (Key Holder) - Full Time

Job Category: Stores

Requisition Number: RETAI
018432

• Full-Time
• On-site

Westborough, MA 01581, USA

The starting pay range is $19.00-$21.00 per hour, based on qualifications and experience.

• 30% Associate Discount
• Wellbeing Time &  Access
• Generous Paid Time Off (Sick, Vacation, Holiday)
• Comprehensive Health & Wellness (Medical, Dental, Vision, Life, Critical Illness, Accident)
• Flexible Spending Account (FSA)
• Short-Term Disability
• Accolade Care
• Building Your Future & Beyond
• Referral Bonus
• Tuition Reimbursement
• Profit Sharing Bonus
• 401(k) Plan
• Travel and Partner Discounts

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

The Store Area Supervisor role at OSJL oversees daily operations and merchandising of assigned areas. They ensure smooth freight flow while prioritizing exceptional customer experiences, under the guidance of a designated Team Leader. This role serves as a development path for future OSJL team leaders; associates in this role are encouraged to embrace opportunities for growth towards leadership positions.

• Champion exceptional customer service and foster an inclusive environment.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution.
• Promote company‑wide customer initiatives such as donations, loyalty programs, and promotions.
• Create effective work schedules for assigned area.
• Provide guidance and support to team for task completion and cultivate a collaborative, motivating environment.
• Support training for store associates, fostering growth opportunities.
• Manage merchandise presentation, ensuring adherence to company guidelines.
• Maintain accurate signage and ticketing, manage stock and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors, and perform daily manifest checks.
• Identify, separate, and display priority items.
• Handle pack‑aways, Return‑to‑Warehouse shipments, transfers, recalls, and returns per company policies.
• Uphold store safety and maintenance standards.
• When designated, supervise store operations including opening and closing procedures.
• Operate cash register as needed.
• Adhere to all company policies and procedures.

• At least 1 year of professional experience in retail environments.
• Preferred:
  Experience in customer service, training, merchandise ordering, receiving, stocking, and maintenance.
• Computer skills (Google platform, including Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work nights and weekends as needed.
• Must be 18 years or older.
• Ability to work in a climate‑controlled environment with minimal hazard potential.
• Ability to perform physical tasks, including lifting 35 lbs regularly.
• Reasonable accommodations available for individuals with disabilities.

This job description does not list all duties of the job. You may be asked to perform other tasks. Management reserves the right to revise this job description. The job description is not a contract. You are an at‑will employee; either you or the company may terminate at any time.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.