Service Parts Tech

Position Summary:

Processes orders for service parts & equipment and maintains stock levels on field technician's service trucks. "Customers" include Store Managers, Field Technicians, and Shop Technicians. Provides excellent customer service by using parts knowledge to advise alternatives & ensure order accuracy, as well as providing proactive order status updates. Coordinates parts delivery driver routes to optimize deliveries.

• Receive, interprets, and process orders for parts, supplies, and equipment
• Determines parts sourcing (internal/supplier) and most efficient delivery method
• Communicates with customer regarding status and notifies upon delivery
• Proactively restocks trucks, reviews allocations to ensure stock levels are maintained
• Coordinates delivery driver routes
• Receives, unpacks, and restocks items in parts warehouse.
• Packs and ships parts orders.
• Performs Cycle and Physical Inventory counts

Internal:
Service Manager, Store Managers, Field and Shop Technicians, Delivery Driver, OEM Equipment manufacturers, Supply Vendors, Construction personnel

a high school diploma or its equivalent

Applicable trade School or Training program. Manufacturer’s equipment certifications

2-4 years service parts experience, including usage of computer inventory management system

4+ years experience Field Service Parts, experience in hot/cold beverage and kitchen equipment

Required Courses and Training Programs (if Applicable)

Customer service and communication skills; verbal and written

9:30am - 6:00pm M-F ;
Warehouse Conditions Driving Requirement:
May occasionally assist with deliveries, must be approved to operate company vehicles

Infrequent

Can lift 50 lbs Grasping/Griping/fine manipulation. Pushing/pulling/Bending/kneeling/twisting/climbing on a regular basis. Carrying/setting/walking/standing and lifting above shoulder level on a regular basis.

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.