Data Billing Associate - Veterinary Software

Responsibilities

• Prepare and provide source data to partner teams for billing uploads and validate the data once the upload is completed in SAP.
• Ensure accurate invoices are issued in accordance with company policies and billing schedules.
• Process draft invoices and related documents to supplement client billing in SAP.
• Prepare final invoices for all billable projects according to contract terms.
• Obtain appropriate approvals in accordance with company policies.
• Investigate, research, and correct software invoices as requested.
• Reconcile invoice discrepancies and resolve billing issues in collaboration with internal teams.
• Work during designated blackout periods when required.
• Support accurate, timely billing for IDEXX software products.
• Partner with leadership to create process flows for efficient billing design with new products or changing pricing models.
• Execute one‑time and repeat billing using platforms such as Excel, SAP, Charge Bee, etc. on a monthly, quarterly, and annual basis.
• Provide content related to billing or data management to stakeholders and address internal inquiries in a timely fashion, including occasional customer‑facing engagement.
• Collect, clean, and validate data from multiple sources to ensure accuracy and consistency.
• Support finance and accounting teams with reporting and data analysis related to billing activities.
• Audit monthly billing to ensure accuracy against contracts for products and accounts.
• Manage data from numerous systems and provide ad‑hoc financial analysis and insights to support business decisions.
• Ensure compliance with audit standards and financial guidelines.
• Research and reconcile project‑related issues, identify causes of variances, and clear when possible.
• Collaborate with leadership and internal stakeholders on billing process design for software products and workflow improvements for existing products.
• Assist in process improvement initiatives to streamline workflows.
• Assist with month‑end, year‑end, and annual billing adjustment processes as needed.

• Degree in accounting or related business field preferred.
• Advanced proficiency in Microsoft Excel (pivot tables, advanced formulas, modeling).
• Familiarity with financial systems such as SAP or subscription management platforms like Charge Bee.
• Experience with data visualization tools (Tableau/Sigma) is a plus.
• Strong deductive reasoning and analytical skills to resolve issues.
• High attention to detail.
• Comfortable adapting to situations and navigating change positively.
• Process improvement experience and aptitude.
• Ability to work independently and as part of a team.
• Excellent communication skills, with the ability to present complex data clearly.
• Organized, able to multi‑task, and follow through with limited supervision.
• Technical record‑keeping management skills and personal computer skills, including Microsoft Office.

• The first six weeks will be training Monday – Friday on‑site at the global campus in Westbrook, Maine.
• Hybrid requirement: onsite in Westbrook, Maine, two days per week with Wednesday being mandatory.
• Hourly base target: $26‑$28/Hour.
• Opportunity for annual cash bonus.
• Health, dental, and vision benefits.
• Day‑One 5% matching 401k.
• Additional benefits including pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.