PTC Program Training Coordinator

The PTC Program Training Coordinator plays a vital role in supporting the day-to-day administrative operations of the Professional Training and Certificate (PTC) Program. This position is responsible for processing student registrations and certifications, maintaining accurate program data, supporting students in the use of the PTC Learning Management Systems, and assisting with virtual classroom operations. The PTC Program Training Coordinator also helps ensure a smooth and responsive experience for students, instructors, and program partners through timely communication, technical support, and strong administrative oversight.

• Execute the administrative services of the PTC Program, including student registration, certification tracking, data entry, and record maintenance.
• Gain expertise in all Learning Management Systems (LMS) used by the PTC Program and support learners in using those systems effectively.
• Enter, manage, and maintain all student data accurately and in a timely manner.
• Process all student registrations for the PTC Program and send confirmation communications to students.
• Track PTC certifications and recertifications and process applications for certificate reissues.
• Respond promptly to requests for information and assist with additional program-related administrative tasks.
• Field and document telephone calls, emails, and other correspondence related to course registrations and program participation.
• Provide technical support to students and assist with virtual classes as needed.
• Maintain filing systems, supplies, word processing tasks, and other general administrative support functions.

• Full-time, hourly position
• $23.56 - 26.44/hour depending on education and experience

• Associate’s degree or comparable experience required
• Proficiency in Microsoft Office required, along with the aptitude to learn new software
• Ability to coach adult students in the use of PTC Learning Management Systems required
• Strong organizational skills and attention to detail required
• Excellent interpersonal skills required
• Strong communication skills, both in person and by telephone, required
• Familiarity with office procedures and office equipment required

At Woodfords, we know that meaningful work starts with a supportive workplace. In addition to joining an inclusive and positive work culture that values your professional growth and commitment to service, full-time employees are eligible for a comprehensive benefits package that includes:

• Competitive Health Insurance (with multiple plan options!)
• Dental & Vision Insurance
• Paid Vacation
• Paid Sick Time
• 10 Paid Holidays
• 1 Floating Holiday
• 403(b) Retirement Savings Plan with 5% Agency Match
• Employer-Paid Short-Term and Long-Term Disability
• Employer-Paid Group Term Life Insurance
• Employee Assistance Plan (EAP Benefits)
• Voluntary Supplemental Benefits
• Exclusive Verizon Discount to Woodfords Family Services employees

Woodfords Family Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.

Woodfords Family Services is a nonprofit organization that’s been committed to the support and inclusion of people with special needs and their families in Maine communities for over 55 years. Today, the organization provides a wide array of clinical, educational, behavioral health, residential, community, and family support programs to more than 2,000 children, youth, and adults with autism, developmental disabilities, intellectual disabilities, and/or mental health diagnoses throughout the state.

Woodfords is also accredited by the Council on Accreditation (COA), reflecting our commitment to quality, accountability, and the delivery of the highest standard of care.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.