Business Support Coordinator

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Full Time Professional Westbrook, ME, US 1 Attachments

Salary Range: $24.00 To $28.00 Hourly

Position Summary:

The Business Support Coordinator will facilitate the internal and external customer engagement experience by supporting the Customer Service
, Marketing and Sales functions of the organization. This role works closely with all departments across the organization and undertakes a range of professional responsibilities including Project support and acting as the Customer Service back-up. The Business Support Coordinator will need to be comfortable working independently, and as part of a team, and is able to handle multiple tasks and assignments simultaneously while maintaining professionalism.

Essential Functions:

Principal Duties and Responsibilities

• Executes the complete order fulfillment process - order entry, inventory confirmation, international shipping/freight coordination, warehouse communications, order confirmation.
• Provides customer support communications via emails, over the phone, virtually, or face-to-face.
• Manage and maintain the company's CRM system while effectively triaging customer inquiries and directing them to the appropriate resources or path for resolution.
• Works closely with the Marketing and Sales team on projects.
• Partners with Sales to manage the sample fulfillment process, including coordinated customer follow-up and communication.
• Supports the execution of marketing and promotional campaigns, including outreach and event support.
• Will support other tasks as assigned.

Minimum Qualifications:

• 3+ years of Administrative or Office Support Experience.
• Bachelor's degree in business administration or related field preferred.
• Excellent organizational and time management skills.
• Strong written and verbal communication.
• Ability to work as a team member, interact with all levels of employees throughout the organization
• Track and manage customer relationships.
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Experience working in ERP Systems is a plus

Physical Requirements / Work Conditions:

• Work environment is office based, but may be partial remote
• Phone and computer use
• Normally seated with freedom of movement on a regular basis, operating office machines and handling light materials and supplies
• Ability to lift up to 20lbs.

Business Support Coordinator - updated 9.3.26.docx