Office Manager

Benefits:

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Bonus based on performance

Do you want to be part of an INDUSTRY LEADER? Do you like working for a SMALL BUSINESS that has the sales, marketing and training resources of a large national company? Do you enjoy SCHEDULING Teams and COMMUNICATING with people and HELPING them realize their visions? If the answer is YES, then joining the Certa Pro Painters® of Maine Team may be right for you.

We are recruiting a OFFICE MANAGER who can provide the administrative and financial support needed to help make sure we are consistently Delivering What We Promise and earning Customers for Life.

BENEFITS include paid holidays, vacation, retirement plan and health insurance options.

POSITION OVERVIEW
The role of the OFFICE MANAGER is to support the Production Team, the Sales Team and Owner with a range of administrative, bookkeeping and data management tasks. These activities directly contribute toward the company meeting or exceeding expectations in terms of Leads Generated, Sales Dollars Completed, Gross Profit Margin, and Net Promoter Score Rating. While working toward these goals, the Office Manager must represent the Certa Pro brand in a manner that distinguishes us from our local competition as Certa Pro “Delivers Extraordinary Experiences” and ensures that our customer’s needs and expectations are met or exceeded.

KEY

ACCOUNTABILITIES

Financial – 30%

Daily bookkeeping of income and expense

Provide accountant financial data within 5-business days of month end

Accounts receivable management

Accounts payable management

Job costing and close outs

Weekly Flash Report

Avoidable Cost Report

Maintain weekly/monthly performance metrics reports

Quick Books management

Human Resources – 20%

Subcontractor payment processing

Maintain PTO records for employees

Background checks for applicants

Subcontractor documentation management

Operations - 20%

Vendor management

Collect and record all EPA RRP Lead Safe compliance documentation

Customer Experience – 20%

Schedule sales appointments requested via Phone or Email

Support Production Coordinator with all Customer Communication responsibilities

Oversee/verify resolution of customer concerns, problems or complaints

Marketing – 5%

Submit information required for Monthly Newsletter

Maintain before/after project photographs

Administrative/Other – 5%

Painter appreciation events

General office management of supplies and equipment

Mail processing

QUALIFICATIONS/EXPERIENCE

Two-year college degree (or equivalent work experience) in related field with five years or more experience in production management.

Strong verbal and interpersonal communication skills, with the ability to interact confidently and professionally with painters and customers.

Strong organization skills, with the ability to plan and schedule production resources for complex and rapidly changing schedules.

Ability to manage multiple tasks in a coordinated and strategic manner, meeting both long-term and short-term schedule requirements.

Strong customer management skills.

Ability to work independently and be self-directed while simultaneously collaborating with the Certa Pro Team.

COMPANY OVERVIEW
Certa Pro Painters® of Maine is not only one of the leading PROFESSIONAL painting companies in Maine but also one of the oldest, most successful Certa Pro Painters® franchise operations in the country, with over 20-years providing professional painting services that beautify the interiors and exterior of residential homes and commercial buildings. We are independently owned and operated. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done.

We focus on the details of every project and most importantly, we focus on our clients.

The Promise we make is “To Consistently Delivery Extraordinary Experiences®”. While this promise is made to our customers and clients, it is also made to our fellow team members, employees and subcontractors alike, as well as our vendors and other partners. It is a promise the Company makes to you but one we ask you to make to the Company as well.

The Vision we have for the Company is that “In a world of increasingly…