Business Success Specialist - Veterinary Software

The Veterinary Software Business Services & Subscription team is looking to add an additional Business Support Specialist to our team with a focus on Enterprise Accounts to help meet business demands.

The role is a unique combination of bookkeeping and account management. This team is part of the Veterinary Software Customer Experience division, a dynamic department that is focusing on improving the customer experience across IDEXX software from time of sale throughout the customer lifecycle with our solutions.

This Business Support Specialist would focus on performing a variety of activities in support of accurate, timely billing of IDEXX software products. The individual will be addressing internal and external customer inquiries in a timely fashion. In this role you may be asked to process orders for new corporate groups, complete winshuttle (excel) files for triggering billing, audit whole groups billing for a specific product or set of products, and other items as related to the Enterprise Account feeling comfortable and confident in the accurate billing of their software purchases.

This individual would partner with leadership, and team mates on creating process flows for efficient billing design with new products or changing pricing models. We expect this role to bridge communication between our more accounting focused back office team and the customer or sales professional. This role can be customer facing at times, but is highly engaged with internal stakeholders to ensure we achieve the customers objectives with billing.

• You will ensure compliance with audit standards and financial guidelines.
• You will provide content pertaining to billing or data management to stakeholders (internal and external), resolving issues and ensuring customer satisfaction resulting in payment of invoices.
• You will collaborate with leadership and internal stakeholders on billing process design for new products, and process workflow improvements for existing software products and team(s).
• You will ensure clear documentation of process workflows and work instructions are crafted and maintained ongoing.
• You may generate billing files and/or supplemental documentation to support accurate invoicing and on time payment by clients.
• You will audit against monthly promotions and adjustments to ensure accuracy of billing against contracts for products and accounts.
• You will provide Data Management using excel skills in numerous systems for Quarterly audits.
• You will consult on promotional pricing program process design.
• You will generate annual audit of an accounts spend with IDEXX Veterinary Software.
• You will address non-enterprise inbound customer inquiries.

• A strong deductive reasoning and analytical skills to resolve issues.
• Attention to detail.
• Organized with the ability to multi-task. Solid follow through with limited to no supervision.
• Familiarity and prior usage of SAP is strongly preferred.
• Data Analytic skill set, including basic to intermediate experience in excel (i.e., sum, v or x look up familiarity). Experience with python or tableau preferred but not required.
• Customer Service and relationship building skill set with strong customer facing professional communication both verbal and written.
• Comfortable with adapting to situations and positively navigating change.
• Process improvement experience and aptitude.
• Ability to work independently and as part of a team.
• Communication and cross-functional collaboration skills, both verbal and written, including the ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
• High quality customer facing interpersonal skills, with…