Customer Support Consultant – Billing & Customer Service Skills
Listed on 2026-10-03
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Customer Service/HelpDesk
Customer Service Rep
- Reference Number: 5900608
- Published Date: 09/30/2026
- Job Type: Temporary
- Industry: Administration and Support
- Hours:
Full Time
Pay Rate: $21.43-$28.57 per hour
Schedule:
Monday-Friday, 8:00 AM-5:00 PM
Assignment Length:
Long-term temporary assignment (anticipated 1 year)
Are you a customer service professional with strong communication and analytical skills? Our client is seeking Customer Support Consultants to join their team in Westbrook. This is an excellent opportunity to secure a stable, long-term assignment with a respected organization offering a collaborative environment and opportunities to make a direct impact. These positions pay $21.43-$28.57 per hour and are anticipated to last approximately one year.
This is a hybrid, customer-facing billing support role where you'll play a key part in ensuring accurate billing, supporting subscription-based services, resolving customer inquiries, and maintaining critical records. You'll work cross-functionally with internal teams while helping customers navigate billing questions and account updates.
Typical daily duties:- Respond to customer inquiries regarding billing, invoices, subscriptions, account updates, and service-related questions via phone and email
- Process contracts, billing adjustments, credits, cancellations, invoice corrections, and customer account updates while maintaining accurate records
- Research and resolve invoice discrepancies, track customer-facing activities, and collaborate with internal departments to support billing operations and compliance requirements
- Strong attention to detail, data entry proficiency, and excellent organizational skills with the ability to multitask and work independently
- Exceptional customer service and communication skills, including the ability to build rapport, handle challenging billing conversations, and explain complex information to technical and non-technical audiences
- Strong analytical and problem-solving abilities with experience investigating issues, resolving discrepancies, and adapting to changing responsibilities and processes
Job
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