Sr. Ops Manager, Repair & Modernization

Location:

OT276: NKF - MANCHESTER, NH 915 HOLT AVE SUITE 8, MANCHESTER, NH, 03109 USA

On a typical day you will:

• Serve as the sole on-site Supervisor for our New Hampshire office.
• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards.
• Ensure effective and efficient allocation of available resources such as manpower and materials.
• Conduct field education training with field workforce.
• Improve efficiencies, managing route schedules and callback rates.
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts.
• Authorize repair orders and track completion.
• Lead change toward better efficiency and communication.

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years).
• Experience working with a team of technicians is required.
• Leadership experience is required.
• Elevator industry experience is desired, but not required.
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment.
• Strong computer and technology skills, business acumen and a passion for customer service.
• Travel is required within your territory; driver’s license required for your territory.

• 401(k) plan that includes generous company match and a separate automatic retirement contribution.
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment.
• Three weeks paid vacation and paid company holidays.
• Paid sick leave.
• Employee assistance and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits such as legal, pet, home and auto insurance.
• Birth/adoption and parental leave benefits.
• Adoption assistance.
• Tuition reimbursement program.
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at