Guest Services Cashier

JOB SUMMARY

Responsible for courteously and accurately providing guests and team members financial and non-cash services in Cage, Sports book, and Rewards Club operations while ensuring protection of company assets and providing a positive Cage experience for all guests.

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Accurately handles financial transactions including, but not limited to, exchanging currency, TITO ticket redemption, chip redemption, cashing checks, conducting credit card cash advances, sports wagering, etc.
• Handles Rewards Club services including, but not limited to, enrolling new guests into the system, updating guests’ accounts, assisting with PIN changes, answering questions regarding promotions and their Rewards Club account, and documenting guest concerns brought to attention.
• Complies with all aspects of the company Anti‑Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31 and Suspicious Activity Reporting.
• Reconciles the cash drawer at the end of the shift.
• Establishes and maintains professional relationships with other team members within and outside of the Guest Services/Cage department, guests and vendors.
• Adheres to all department and company policies and procedures, regulations, internal controls and government rules and regulations.
• Performs any reasonable, temporary assigned job duties outside of the position’s job description when management determines such duties are necessary for efficiency, productivity, or guest service.

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Accurately handles financial transactions including, but not limited to, exchanging currency, TITO ticket redemption, chip redemption, cashing checks, conducting credit card cash advances, sports wagering, etc.
• Handles Rewards Club services including, but not limited to, enrolling new guests into the system, updating guests’ accounts, assisting with PIN changes, answering questions regarding promotions and their Rewards Club account, and documenting guest concerns brought to attention.
• Complies with all aspects of the company Anti‑Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31 and Suspicious Activity Reporting.
• Reconciles the cash drawer at the end of the shift.
• Establishes and maintains professional relationships with other team members within and outside of the Guest Services/Cage department, guests and vendors.
• Adheres to all department and company policies and procedures, regulations, internal controls and government rules and regulations.
• Performs any reasonable, temporary assigned job duties outside of the position’s job description when management determines such duties are necessary for efficiency, productivity, or guest service.

This position requires the team member to be able to stand for long periods of time, up to four (4) hours without a break, to ensure adequate guest service standards are maintained. The team member must be able to withstand working in a casino environment, which may include exposure to loud noises and bright and flashing lights. May need to continuously bend/stoop, squat, balance, kneel, lift and push/pull.

Occasionally push carts weighing up to sixty (60) pounds. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast‑paced, casino environment and effectively deal with guests, management and other team members.

The work environment involves everyday risks of discomforts associated with excess standing, computer monitor use and cash handling. Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations is needed. The work area is adequately lit, heated and ventilated. The noise level in the work area is usually moderate to loud.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.