Medical Receptionist

Job Description

New England Cancer Specialists (NECS) is currently seeking a full‑time, Monday‑Friday Front Desk Medical Receptionist in Westbrook Rock Row. The Receptionist is responsible for greeting patients with a smile and promoting a smooth flow of patients through the office, helping to create a calm, supportive atmosphere. The receptionist adheres to the outlined check‑in process for every patient, displaying attention to detail and accuracy;

collects co‑pays from patients per insurance plans; documents demographic and insurance changes into billing software and the electronic medical record (EMR); communicates promptly and accurately with all other departments using phone, email and paging system as designated; assists all patients checking in with forms and paperwork; complies with all HIPAA guidelines and maintains strict confidentiality; follows all business office procedures for closing the front desk at the end of each day;

and conducts all interactions with patients and personnel in a courteous, respectful manner while maintaining confidentiality.

NECS is a private medical practice composed of 18 oncologists and hematologists, serving the state and region from five different locations across Maine and New Hampshire. NECS is committed to achieving the best outcome and providing unmatched support in all areas for every patient, bringing together top clinicians, researchers and dedicated medical professionals – clinical and non‑clinical – to create the best possible experience for our patients.

• Have computers on, waiting room ready with lamps and television turned on, and the door unlocked by 7:30 a.m.
• Check patients into the office for lab work, visits and/or treatment.
• Obtain accurate and up‑to‑date registration of insurance, including scanning of insurance cards, registering new patients and presenting the HIPAA policy.
• Collect co‑payments when applicable.
• Review superbills for the next day and add a note in the schedule for patients whose cards need to be scanned or who need to update registration forms.
• Use the pager system to alert the lab for lab‑only visits.
• Page research on all patients who are in a study, noted by microscope icon on the right side of the schedule.
• Use the dashboard to send messages to nurses; use phone and pager system to reach members of leadership; use phone to reach administrative staff.
• Check the financial tab each morning for co‑pays that haven't appeared on the check‑in screen.
• Maintain a list of new patients for the day, ensuring that both the chart and superbill have been received prior to the patient’s visit.
• Become comfortable using the MMC EPIC to obtain missing information on patients (e.g., social security number, date of birth, or insurance information).
• Ask identified patients to obtain additional referrals from PCP and give letter to the effect.
• Notify the Financial Advocate of insurance changes on patients receiving treatment.
• Alternate weekly between opening and closing the office.
• Provide coverage for the other receptionist’s vacation and other PTO; follow NECS policy for requesting time off.
• Twice daily, or as needed, keep the waiting room neat, organized and magazines up‑to‑date.
• Keep up‑to‑date with names of the other groups and physicians in the building to assist lost patients.
• Keep work area neat and organized.
• Perform any other duties as deemed necessary.

• High school diploma or GED required.
• Graduate from a medical secretarial program preferred.
• Associate’s degree preferred.
• Minimum one year prior clerical and/or medical secretary experience in a health‑care field.
• Exceptional customer service experience required.
• Ability to organize and coordinate multiple activities.

New England Cancer Specialists offers competitive pay and benefits to our employees. Benefits include medical, prescription, dental and vision insurances, short‑term and long‑term disability insurances, tuition reimbursement, generous paid time off, ten company‑paid holidays, and paid membership to SMONS and ONS.

We support and encourage employees to continue their medical education. Employees may attend in‑services, seminars, professional conventions or postgraduate seminars (CME events), as well as participate in professional societies so far as is reasonable and practical.

Keyword:
New Patient Intake, New Patient