Agents, Front Office

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Resplendent at the entrance of Boka Bay, a fjord-like idyll on Montenegro’s Adriatic Sea, One&Only Portonovi is a year-round haven where cultural wonders and fresh-air adventures meet the glamour of Europe’s most fashionable new riviera. The warm Montenegrin charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations.

Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

The Agent, Front Office is responsible for delivering exceptional, personalized guest experiences while overseeing the daily operations of the Front Desk. This role manages all front office activities, including check-in and check-out procedures, credit limits, billing accuracy, and guest account management, ensuring seamless and efficient service at all times.

With prior experience in a luxury boutique hotel or resort environment, the Agent, Front Office embodies the One&Only service philosophy by providing the highest level of hospitality, warmth, and attention to detail. The role supports overall resort operations by proactively addressing guest needs, managing inquiries within the lobby, and ensuring timely follow-up and resolution of service requests.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime.

You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.