Upper Level 2 - Level 3 Technical Support Engineer - Westbrook, ME

Upper Level 2 - Level 3 Technical Support Engineer Portland, ME (Onsite)

Location:
Portland, Maine (Onsite)

Job Type: Full-Time

Join Netsurit Where Technology Meets Ambition

Step into the future with Netsurit
, ranked #305 on Inc. 5000 Americas Fastest‑Growing Private Companies and winner of the 2024 Global MSP
501 Top 500 Managed Service Providers
!

We are not just solving IT problems we are shaping the future of AI‑powered innovation
. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot
, Azure AI
, and custom machine learning models to turn data into meaningful business outcomes.

Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next!

As a Level 3 Technical Support Engineer
, you will be the go‑to expert for advanced technical challenges, delivering high‑end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future‑ready.

• Design and implement projects based on client requirements and scope
• Perform infrastructure security analysis and reporting
• Create client documentation and policy design
• Manage incidents, problems, and service requests using ITIL best practices
• Apply Change Management where necessary
• Deliver technical workshops and mentor junior team members
• Stay ahead of emerging technologies and AI‑driven solutions

• 5+ years in IT & Networking with formal IT qualifications (Microsoft role‑based certifications preferred)
• Hands‑on experience with Microsoft technologies
  :
  Office 365, Microsoft 365, Azure, Hyper‑V / VMware
• Strong knowledge of TCP/IP networking
  , VLANs, firewalls, managed switches, and routers
• Solid understanding of network security
  , malware/ransomware prevention
• Familiarity with ITIL Framework and ITSM systems
• Minimum 1‑year onsite experience at a client location
• Passion for IT, strong problem‑solving skills, and eagerness to learn and grow

• Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
• Project leadership and client consulting experience

• Work with cutting‑edge technologies and AI innovation
• Be part of an award‑winning, fast‑growing global MSP
• Opportunities for professional development and certifications
• Collaborative team culture that values your ideas
• Competitive compensation and benefits

Join Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team that's shaping the future of AI‑powered innovation.

Principals only. No recruiters, no agencies, no unsolicited services.