Infrastructure Support Specialist

Position Summary

This position is responsible for supporting and maintaining infrastructure systems while adhering to standards. The incumbent will have in-depth knowledge of servers, storage, and networking with a high attention to detail. Will work on complex projects independently and relies on extensive experience and judgment to accomplish goals set forth by the Team Lead Infrastructure Support and the AVP of CIS.

• Responsible for supporting, maintaining, and assisting with the implementation of the Enterprise server, storage, and networking. (R)
• Adhere to standard practices set forth by the Team Lead Infrastructure Support and Assistant Vice President - Corporate Information Systems (A)
• Provision Enterprise resources for other technology areas as prescribed by the Team Lead Infrastructure Support and the AVP of CIS. (R)
• Provide email, telephone, and in-person support to all departments as determined by the Team Lead Infrastructure Support and Assistant Vice President - Corporate Information Systems. (R)
• Responsible for network data backup and recovery. This includes data replication, maintenance, and disaster recovery procedures. (R)
• This role requires after hours on-call support as scheduled by the Team Lead Infrastructure Support (R)

• At least 4 years of combined education and experience in administering a complex data center environment.
• Well versed in data center virtualization technologies.
• Working knowledge of data center design standards.
• Basic understanding of network switching, routing, and firewalls.
• Configuration and maintenance skills with a variety of server hardware.
• Understanding of Enterprise-grade storage systems.
• Adept with Operating systems and administering a Microsoft Active Directory Environment.
• Proficiency with standard Computer programs and functions.
• Excellent communication skills to convey information effectively and efficiently.
• High level of organizational skills necessary for prioritizing and managing varying responsibilities and workloads.
• Ability to work independently and as part of a team within a challenging and diverse environment.
• Ability to adapt to changes and adjust priorities with little notice.
• Ability to learn new concepts and skills to continually expand knowledge base and advance with industry changes.
• Ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions.
• Willingness to work and seek out new work challenges.

Strive for truthfulness and honesty in all things, living the values of the Enterprise in relationships with coworkers, customers, and stakeholders. Be committed to leading by example with civility, humbleness, and transparent communication.

Actively promote a positive image of the Enterprise while providing high-quality internal and external service. Consistently meet and manage organizational and client expectations, and respond in a positive and professional manner to changes in departmental needs.

Treat everyone as they would want to be treated. Recognize the importance of other opinions, and focus on listening to first put yourself in the other person’s shoes. Support everyone's worth and dignity, regardless of background, abilities, or beliefs. Be considerate and demonstrate concern for the growth and development of all others.

Encourage a culture of collaboration and mutual support that is open and inclusive of all ideas to consistently improve, innovate, simplify, and grow. It is with this focus on excellence that we execute the Enterprise strategic plan more consistently than our competitors.

Work and cooperate with others to accomplish team goals, treat others with dignity, and value the contributions of others. Be open to change and able to adapt behavior and work methods in response to changing conditions. Be accountable for, and committed to, building bridges across departmental lines and for establishing mutually beneficial work relationships.

Be accountable for managing the organization’s resources as if they were your own. Be committed to being moral and ethical, while taking ownership and accountability for decisions you make regarding the resources of the Enterprise.

Job Type: Full-time

Pay: $71,000.00 - $85,000.00 per year

• Westbrook, ME 04092 (Required)

Work Location:

Hybrid remote in Westbrook, ME 04092