Network Escalation Engineer

Overview

Sym Quest, a Konica Minolta company, has an exciting opportunity for a Network Escalation Engineer
. Prioritization is given to candidates residing in the following locations:

• South Burlington, VT
• Rutland, VT
• West Lebanon, NH
• Plattsburgh, NY
• Westbrook, ME

• Provide advanced remote technical support to clients over the phone using remote control tools.
• Conduct onsite advanced technical support at client location as needed.
• Diagnose and resolve server, storage and network infrastructure issues.
• Ensure client networks remain stable with maximum uptime through proactive and reactive technical support.
• Work with application vendors in troubleshooting application performance and errors.
• Possess the passion for providing great service and the desire to create “Raving Fans.”
• Build solid, long-term relationships with team members and our clients.
• Continue skills development; maintain proficiency in current technologies.

• Remote technical support of customer devices and networks (70%)
• Onsite technical support of customer network environments (10%)
• Administration – documentation and meetings (10%)
• Continual professional development (10%)

• Minimum of a four-year college degree or equivalent experience.
• Industry certifications from CompTIA, Microsoft, Cisco or Vmware.
• Real world experience in an advanced level network administration or technical support role.
• Strong communication and interpersonal skills.
• Strong analytical and organizational skills.
• Desire to “do what it takes” to solve technical challenges.
• Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN/WAN/Wireless.
• Technologies products and services:
  Windows Server 2016/2019/2022, VMware or Microsoft Hyper‑V virtualization, M365/Entra.
• Storage Area Network Architectures Backup and Recovery technologies.
• Citrix and Microsoft Remote Desktop Services.
• Firewalls, routers and managed switches.
• LAN/WAN/Wireless networking hardware and software technologies.
• Systems management software (HP Insight Manager, Dell Open Manage).

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.