Help Desk Support Specialist

Location
:
Westbrook, Maine 04092
Pay Rate
: $20 - $21.33 hourly on W2

Mon-Fri 8am-4pm (40 hrs/week)

• Customer Service
• Help Desk/IT Troubleshooting
• Experience with configuring new computers

This role will be a member of our on-site Help Desk support team. Your primary responsibilities will be configuring new devices (laptops, desktops, iPads) for internal employees. You will also be responsible for providing walk-up support to employees. This could include assisting migrating to a new laptop, password/account issues, or helping with their MS Office suite.

• Answer incoming calls to Help Desk, providing telephone support to Employees for computer systems or applications problems, personal computer, device or other related issues.
• Troubleshoot problems and provide immediate resolution, or perform additional research as needed to resolve issues.
• Perform root cause analysis and develop checklists for typical problems.
• Recommend procedures and control for problem prevention.
• Set clear and reasonable expectations as to resolution and time frame.
• Escalate problems to others as needed.
• Document issues and resolution on tracking system.
• Perform receiving function for incoming IT related hardware and software.
• Image and set up new and reconfigured personal computers.
• Share problem resolutions and unique cases with others on team to add to information knowledge base.
• Contribute to updated policies and procedures as needed.
• Discuss products, support and troubleshooting with hardware and software vendors as needed.

• Computer aptitude required
• Ability to diagnose and troubleshoot software and hardware problems

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.