Business Support Specialist

Title: Business Support Specialist

Job Type: Contract

Contract Length: 18+ months

Pay Range: $30-33/hr

Start Date: ASAP

Location: Hybrid - Westbrook, ME (First six weeks require 3 days/week on-site for training; thereafter, 2 days/week on-site, with Wednesdays required.)

Our client, a leader in Software/Diagnostics, is looking for a skilled Business Support Specialist to join their team for an 18+ month engagement. This project involves supporting the Veterinary Software Business Services & Subscription team, focusing on accurate, timely billing of software products. The role is a unique combination of bookkeeping and customer service, including the design and execution of process improvements for continuous efficiency.

This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

• Generating monthly billing files to be uploaded into SAP for numerous Veterinary Software Products.
• Auditing against monthly promotions and adjustments to ensure accuracy of billing against contracts and ensuring compliance with audit standards and financial guidelines.
• Executing one-time and repeating billing using Excel, SAP, and billing systems (e.g., Charge Bee) on an ongoing basis.
• Collaborating with leadership and internal stakeholders on billing process design for new software products, and process workflow improvements for existing software products.
• Addressing internal and external customer inquiries regarding billing in a timely fashion to ensure customer satisfaction.

• Data Analytic skill set, including intermediate to advanced experience in Excel (i.e., SUM, V or X LOOKUP familiarity).
• Strong deductive reasoning and analytical skills to effectively resolve complex issues.
• Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.
• Preference for candidates with prior experience working with SAP for order entry and reporting (training is available for the right candidate).
• Strong communication skills to provide clear and concise status updates to the project team, paired with excellent attention to detail.

W2 only (No C2C or 1099 contractors) #LI-BV1