Labs Transportation Specialist

As a Labs Transportation Specialist at ***, you will provide support for
*** Customer Service, Sales, Lab Operations and Transportation Teams. In this role, you will monitor Transportation Vendor performance and provide troubleshooting and communication support. You will join a fast-paced work environment that encourages teamwork and quality.

Location:

Fully remote

Schedule:

This is a virtual, full time (40 hr/wk), position with a Monday-Friday 8:00am - 5:00pm schedule (EST working hours)
The shifts and hours may vary slightly depending on business needs
Reliable and dependable attendance is an essential function of the position

In this role:
You will manage third party vendor relationships, monitor activities and evaluate respective performance, and resolve escalated issues from internal and external clients
You will plan and organize work, ensure adequate resources, and maintain work on Transportation s and other related department s schedules
You will maintain updated relevant client and route information as well as data integrity, utilization, and maximization of TMS, Intergis VCR, or any applicable systems
You will implement the Transportation department's strategy and communicate a coherent vision for the department
You will communicate with other related departments to coordinate work and resolve issues as needed
What you'll need to succeed:
The ideal candidate will be highly motivated, organized, goal-oriented, and a strong collaborator. It is important to have strong computer and technical skills, with an aptitude for learning. You will be a master problem solver with fine attention to detail. Superb communication and listening skills are a must to be successful. You will need to have final-mile, transportation experience of
You have a positive attitude and love to bring this energy to your position daily to support your colleagues, whether working independently or as a team contributor
You are someone who thrives in a fast-paced work environment
You value working at the highest levels of accuracy, safety, and quality
You are able to prioritize and multi-task, demonstrate excellent attention to detail on the job, and can work reliably and precisely
You have familiarity and comfort with using computers, and can multi-task between forms of technology and different computer programs (I.e., phone, software, Client Office, TMS, Intergis VCR, etc.)
Your customer service skills are top-notch
You have outstanding and demonstrable verbal and written communication skills
A High School diploma or equivalent combination of education and experience is required. A 2- or 4-year degree is preferred
You strive to fulfill ***'s customer promise every day