Labs Transportation Specialist

Labs Transportation Specialist

As a Labs Transportation Specialist at ***, you will provide support for
*** Customer Service, Sales, Lab Operations and Transportation Teams. In this role, you will monitor Transportation Vendor performance and provide troubleshooting and communication support. You will join a fast-paced work environment that encourages teamwork and quality.

Location:

Fully remote

Schedule:

This is a virtual, full time (40 hr/wk), position with a Monday-Friday 8:00am - 5:00pm schedule (EST working hours). The shifts and hours may vary slightly depending on business needs. Reliable and dependable attendance is an essential function of the position.

In this role:

• You will manage third party vendor relationships, monitor activities and evaluate respective performance, and resolve escalated issues from internal and external clients
• You will plan and organize work, ensure adequate resources, and maintain work on Transportation's and other related department's schedules
• You will maintain updated relevant client and route information as well as data integrity, utilization, and maximization of TMS, Intergis VCR, or any applicable systems
• You will implement the Transportation department's strategy and communicate a coherent vision for the department
• You will communicate with other related departments to coordinate work and resolve issues as needed

What you'll need to succeed:

• The ideal candidate will be highly motivated, organized, goal-oriented, and a strong collaborator. It is important to have strong computer and technical skills, with an aptitude for learning. You will be a master problem solver with fine attention to detail. Superb communication and listening skills are a must to be successful.
• You will have final-mile, transportation experience
• You have a positive attitude and love to bring this energy to your position daily to support your colleagues, whether working independently or as a team contributor
• You are someone who thrives in a fast-paced work environment
• You value working at the highest levels of accuracy, safety, and quality
• You are able to prioritize and multi-task, demonstrate excellent attention to detail on the job, and can work reliably and precisely
• You have familiarity and comfort with using computers, and can multi-task between forms of technology and different computer programs (I.e., phone, software, Client Office, TMS, Intergis VCR, etc.)
• Your customer service skills are top-notch
• You have outstanding and demonstrable verbal and written communication skills
• A High School diploma or equivalent combination of education and experience is required. A 2- or 4-year degree is preferred
• You strive to fulfill ***'s customer promise every day