Casualty Claims Representative II

Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As a member of W.R. Berkley Corporation, Acadia has strong financial strength and integrity. Acadia is rated A+ (Superior) by A.M. Best and an A+ claim paying ability rating by Standard & Poor’s. At Acadia, we value our employees, customers, and communities and promote an inclusive environment that encourages continuous learning and growth.

• Investigate, evaluate and resolve assigned high exposure claims in accordance with company standards, procedures, and state regulatory requirements.
• Perform investigations in a timely and thorough manner to ensure accurate decisions on coverage, liability, and damage issues affecting claim resolutions.
• Effectively negotiate with insureds and third parties, listening carefully to their demands and using an objective approach to resolve the claim fairly.
• Control file‑related expenses through efficient utilization and monitoring of outside vendors.
• Inform other departments of positive/negative conditions noted during investigations which may impact company results.
• Manage existing workloads effectively to achieve quality and quantity production goals while providing superior customer service.
• Participate in special account reviews and present agents and insureds with recommendations for improving their loss ratio and information on best practices.
• Handle the most complex cases and those involving the most complex questions of coverage, compensability, legal liability, and damages under general direction.
• Handle most complex bodily injury, property damage and workers’ compensations cases utilizing experts and outside firms as required.
• Work closely with underwriting in developing and interpreting policy language and, in conjunction with loss control, assist in the analysis and recommendations on loss sensitive and special accounts.
• May serve as a team leader or mentor in the training and development of less experienced staff and provide input in roundtable discussions.
• Attend settlement conferences, depositions, trials and mediations on a regular basis.

Bachelor's degree

• 7–10 years of commercial liability claims experience.
• Excellent organizational skills, ability to handle multiple tasks and effectively prioritize workload.
• Demonstrated depth in negotiation and claims resolution skills.
• Strong computer skills and ability to work with multi‑faceted systems.
• Ability to effectively and independently manage complex workload while exhibiting very sound judgment.
• Excellent written and verbal communication skills.
• Demonstrated ability to develop and maintain relationships with agents and other departments while exemplifying superior teamwork.
• Advanced professional insurance coursework (e.g., AIC, CPCU) or completion of other insurance‑related classes is preferred.
• Valid driver’s license required.

• Base salary range: $110,000–$120,000.
• Eligible to participate in annual discretionary bonus.
• Health, dental, vision, life, disability, wellness, paid time off, 401(k), and profit‑sharing plans.

The Company Is An Equal Employment Opportunity Employer.