Rating Supervisor

Commercial Processing Supervisor (Or Rating Supervisor)

Berkley Regional Shared Services (BRSS) is the service provider for the Regional Segment of W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations across the United States, BRSS provides insurance service support to our six Regional Segment companies, allowing them to focus on their unique competitive advantages and differentiators within their local marketplaces. BRSS's wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration, BRSS partners with our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the "What's Next" in our industry and beyond. Our mission is to drive transformation and provide exceptional capabilities and service to the operating units. BRSS generates meaningful and measurable value by delivering insights for our customers, partners, and shareholders using data and analytics.

Our vision is to enable operating unit profit and growth objectives by designing and delivering scalable solutions.

With a culture centered on innovation and service stewardship, BRSS stands as a community of leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BRSS offers endless ways to get involved and have the chance to grow your career into a wide range of roles.

Come join us as we push forward into the future of industry leading technology and service solutions.

This role will be based in one of our offices listed below where we offer a hybrid work schedule with 4 days in the office; and 1 day remote.

• Westbrook, ME
• Urbandale, IA

The company is an equal opportunity employer.

As a Commercial Processing Supervisor (or Rating Supervisor), you will be responsible for the management and development of rating staff, including training oversight, conducting quality reviews, coaching and mentoring, and performance evaluation. You'll also ensure that team members meet or exceed departmental, service, and quality goals while supporting a culture of operational efficiency, continuous improvement, and cross-team collaboration. Additional responsibilities include ensuring procedural documentation is accurate and current, and monitoring work volume.

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent.
• Internal mobility opportunities.
• Visibility to senior leaders and partnership with cross functional teams.
• Opportunity to impact change.
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education.

We'll count on you to:

• Provide direct supervision of an assigned rating team with coaching, mentoring, and ongoing performance feedback.
• Develop, maintain, and execute a comprehensive training plan that ensures consistent onboarding, progression, and readiness of new Raters.
• Provide processing context and workflow education by ensuring Trainees understand training resources, work assignment expectations, authority, system navigation and functional workflows.
• Responsible for quality reviewing Trainee transactions prior to certification to ensure accuracy and readiness. Identifying training gaps and coordinating corrective coaching.
• Performs rating transaction reviews as part of the Quality Review process at the direction of the Rating Manager, ensuring accuracy and compliance with established standards.
• Monitor work volume and workflow queues, ensuring adherence to SLAs and proactively adjusting assignments or resources as needed.
• Own and maintain departmental procedures and documentation, ensuring they are updated based on business changes, system enhancements, and quality review findings, and communicated appropriately to staff.
• Develop and…