Global Resource Planning Manager

As the Global Resource Planning Manager, you will lead and be accountable for IDEXX's global resource planning team of six - four Resource Planners and two Operations Analysts. You will coach and develop your team, own their performance and output, and drive the modernization of resource planning globally - challenging the status quo and leading automation and process improvement across scheduling, coverage, and reporting.

Why this role matters:

The Global Resource Planning Manager is accountable for the performance and output of the global resource planning team - ensuring the team is well led, coached, and developed, and that its work consistently meets business needs. This role also strengthens team cohesion and cross-regional collaboration, helping the team work as one unit. Beyond day-to-day delivery, this role is expected to modernize the function: challenging existing processes, identifying opportunities for automation, and continuously improving how resource planning operates across regions - while helping the team stay resilient and adaptable as IDEXX continues to modernize its customer support organization.

In this role:

• You will lead, coach, and develop a global team of 4 Resource Planners and 2 Operations Analysts - Resource Planners owning short-term forecasting and scheduling, and Operations Analysts monitoring and securing day-to-day coverage - setting priorities, managing performance, and building team capability.
• You will foster a cohesive, collaborative team culture across regions, encouraging knowledge-sharing and teamwork so the team operates as one unit.
• You will help your team adapt to IDEXX's ongoing customer support modernization initiatives, guiding them through frequent process and system changes and building their resilience and comfort with continuous change.
• You will challenge the status quo, identifying opportunities to modernize resource planning processes, tools, and ways of working.
• You will drive automation and continuous improvement initiatives that reduce manual effort, increase efficiency, and improve accuracy across scheduling and coverage management.
• You will own short-term forecasting within your team, and translate those forecasts into global scheduling strategy, including shift design, coverage planning, PTO and time-off planning, and schedule adherence standards.
• You will ensure your Operations Analysts secure the day-to-day: proactively managing call-outs, absences, and other last-minute coverage gaps, and coordinating same-day adjustments so service levels are protected.
• You will ensure the team delivers accurate, timely reporting and KPI visibility on staffing, scheduling, and coverage performance, giving leadership and stakeholders a clear view of results.
• You will work as one team with long-term Forecasting and Capacity Planning - a peer function within the same Workforce Management organization - to keep short-term forecasts and schedules aligned with longer-term capacity plans.
• You will serve as the escalation point for staffing gaps, urgent coverage issues, and cross-regional scheduling conflicts.
• You will standardize resource planning processes, tools, and best practices across regions to drive consistency and efficiency.
• You will partner with Operations, HR, and operational leaders on staffing strategy, headcount planning, and workforce policies.

What you need to succeed:

• 5+ years' experience in workforce management, resource or scheduling planning, or operations, including direct people leadership experience
• Proven ability to manage, coach, and develop a team
• Track record of challenging existing ways of working and leading process improvement, automation, or modernization initiatives
• Comfort operating in a constantly changing environment, with the resilience and flexibility to help a team adapt through ongoing transformation
• Confidence exploring and adopting new technologies, including AI, and openness to bringing new tools into the team's ways of working
• Strong understanding of scheduling, staffing coverage models, and day-of/real-time staffing management
• Experience partnering with global or cross-regional teams and stakeholders across time zones
• Analytical…