Retail Lead

Title: Retail Lead
Reports To: Retail Manager
Department: Retail Operations

Work in close collaboration with the Retail Manager to ensure that the retail business at all locations operates in an efficient and seamless manner while following all company policies and procedures to ensure an extraordinary experience for all Park visitors.

• Assist with training of retail staff and backup Retail Manager on days off
• Demonstrate knowledge of merchandise, styling and pricing according to the company’s policies and procedures
• Understand the process, and assist the Retail Manager, with correct NPS markups on all products at all times including deli
• Maintain knowledge of product lines with an emphasis on local and regional facts to assist other staff and customers
• Assist with store set up: display and merchandising, inventory levels
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Accurately total, process and collect payments from guests to include, but not limited to, using the point‑of‑sale system, handling money, processing credit and debit cards and making change
• Conduct inventory, restock merchandise and ensure adequate merchandise supply levels working in conjunction with the Retail Manager
• Assist with managing all inventory to keep all items in stock during business hours
• Keep retail spaces organized and clean
• Prepare end of shift report, deposit receipts and cash and advise Retail Manager accordingly
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Understand company’s ISO (Quality and Environmental) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas, with a focus on upholding the highest level of quality
• Maintain job related confidentiality
• Actively foster a positive work environment with a focus on teamwork
• Other duties per the Duties checklists and as assigned

• Must be able to work independently with little or no supervision
• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend and holiday shifts
• Gain efficiency with Retail Pro system or comparable POS system (POS and reporting)
• Ability to lift 25 lbs. frequently, and up to 50 lbs. occasionally and handle physical exertion involving bending, twisting, and squatting.

High School Diploma or equivalent.

College Diploma or equivalent experience

Two years retail experience preferred

Two years leadership or supervisory experience