Customer Service Supervisor

Position: Full-Time Customer Service Supervisor
Kohl's -  -  - Responsibilities:
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service;
Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals;
Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines;
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices;
Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)