Fire Service Technician

.Fire Service Technician page is loaded## Fire Service Technician locations:
Westbrook-Maine-United States of America time type:
Full time posted on:
Posted Todayjob requisition :
WD
*
* What you will do:

*** Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
* Contact customer representative and ascertain equipment/systems problems
* Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
* Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
* Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex Grinnell
* Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
* Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
* Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
* Obtain customer signature upon completed service call assignment
* Participate in a scheduled On-call rotation
* Help to train or mentor others on the service team
* Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
* Perform other duties as assigned
** How you will do it
*** This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
* Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
* Candidate must possess excellent written/verbal communication and outstanding customer service skills.
* Position involves the programming of fire alarm, security, and access control system panels.
* Experience CCTV and IT and IP networks a plus.
* Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
* On call and after hours work required on occasion at customer need.
* Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
* Provide quotes to support recommendations and solutions.
** What we look for:
**** Required
* ** 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
* Must have a Maine State Electrical License
* NICET ll Level II certification – Strongly Preferred
* Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
* Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
* High School Diploma or equivalent
* Ability to follow verbal and written instructions.
* Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
* Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
* Ability to work flexible hours including weekends to meet customer requirements.
* Overnight travel may be required.
* Demonstrate a high level of customer service.
* Maintain truck inventory to ensure timely response to customer needs.
* Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
* Strong organizational skills, positive attitude, and an ability to learn quickly.
* Possess a valid driver’s license and driving record that meets company requirements.
* Retain any licenses that are required by National, State and Local codes.

HIRING HOURLY RANGE: $30-40 (Hourly rate to be determined by the education, experience, knowledge, skills, and…