Service Technician

Securitas Technology, part of Securitas, is a world‑leading provider of integrated security solutions that protect, connect, and optimise businesses of all types and sizes. With more than 13,000 colleagues in 40 countries, we focus daily on our purpose to help make the world a safer place and on delivering an unparalleled client experience. Our people, knowledge, and technology power a connected ecosystem of health, safety and security solutions and services.

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximise application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change‑control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both technical and non‑technical audiences.
• Perform pre‑deployment end‑to‑end testing of all upgrades and major modifications.
• Perform on‑site installations of software upgrades and major modifications.

• High school diploma required or equivalent.
• Familiarity installing and troubleshooting low‑voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Fire alarm experience:
  • Bosch and Silent Knight highly preferred.
  • Simplex, Notifier, Edwards, Siemens, or other commercial fire systems is a plus.
• ESA Certified Alarm Technician preferred.
• NTS Certified Service Technician preferred.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communication skills.
• Excellent problem‑solving and analytical skills.
• Excellent time‑management skills.
• Positive attitude and strong work ethic.
• Certifications in enterprise‑grade CCTV and Access Control systems are a plus.

• Paid company training.
• Company vehicle.
• Medical, dental, vision, and life insurance.
• 401(k) with 60% match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Educational assistance.
• Exceptional growth opportunities.
• Wide variety of employee discounts on travel, equipment, and more.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.