Software Development Manager

Overview

As a Software Development Manager, you will manage all activities for the Zookeepers engineering team within RADIXX Engineering — the infrastructure backbone of RADIXX, owning production stability, security compliance, delivery automation, and AWS infrastructure health across a broad and growing product portfolio. You will be responsible for managing staff, assigning work, monitoring activities, and evaluating performance. The role is hybrid, requiring presence onsite 2× per week or 8× per month.

• Manage all activities of the Zookeepers engineering team, including SRE, Developers, and dotted‑line Dev Ops and QA functions.
• Plan and organize work, ensure adequate staffing and resources, and maintain delivery on schedule to sustain production stability and customer satisfaction.
• Manage staff, assigning work, monitoring activities, and evaluating performance.
• Manage escalated and critical production issues.
• Administer employment actions, provide coaching and guidance, and promote professional development and growth across the team.
• Support development of team budget, operating policies, and procedures.
• Coordinate work of outside vendors and contractors where applicable.
• Triage and prioritize inbound requests from across the organization—security tasks, high‑priority defects, AWS infrastructure requests, and compliance asks—ensuring the team remains focused on its core mandate rather than operating as a catch‑all for all engineering needs.
• Identify and implement strategies and operational efficiencies to enhance engineering reliability, delivery velocity, and internal customer experience.
• Align team activities with RADIXX business operations and engineering standards.
• Communicate with related departments—Product, Security, Infrastructure, and other engineering sub‑teams—to coordinate work and resolve cross‑functional issues.
• Provide internal customer feedback and lead or participate in teams related to new or ongoing project work.
• Lead and contribute to process improvements based on evaluation of existing procedures and business needs.
• Utilize data, metrics, and system tools to drive efficiency and maximize reliability.
• Identify problems, obstacles, and opportunities and proactively act to address them.
• Promote a culture of continuous improvement and delivery automation.
• Prepare reports and other information summarizing team activities, production stability, and delivery outcomes.
• Report results to peer groups and senior management.
• Prepare analyses as needed to highlight issues and resolve questions.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent combination of education and experience.
• Management 5–7+ years’ people‑management experience in a software engineering environment, with proven leadership skills.
• Ability to organize, prioritize, and direct work activities across a multi‑discipline team (SRE, development, QA, Dev Ops).
• Experience managing dotted‑line or matrix reporting relationships.
• Ability to manage escalated and critical issues calmly and decisively.
• General knowledge of software engineering operations, including infrastructure, delivery pipelines, and production support environments.
• Familiarity with AWS infrastructure, security compliance programs, or SRE/platform engineering practices preferred.
• Working knowledge of the team’s core technology stack:
  Java, C#, React, and Angular. Not required to be hands‑on, but must be able to engage meaningfully with developers and tech leads on design decisions, technical trade‑offs, and delivery risk.
• Awareness of AI/ML trends and tooling as they apply to software engineering, including AI‑assisted development, automation opportunities, and responsible adoption within engineering workflows.
• Excellent stakeholder management and business relationship‑building skills; comfortable managing up, sideways, and across product and engineering organizations.
• Strong verbal and written communication skills, with the ability to translate technical constraints to non‑technical stakeholders and vice versa.
• Ability to push back appropriately, manage expectations proactively, and communicate trade‑offs clearly.
• Str…