Level 2 Desktop Technician

Level 2 Desktop Technician  At Compucom Staffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Level 2 Desktop Technician to join their team onsite in Westbury, NY and provide end-user support. This role requires strong Windows desktop support experience, excellent customer service skills, and the ability to work independently with minimal oversight.

The technician will act as the local "hands and feet" resource for IT implementations and ongoing support.

Duties and Responsibilities:

Provide Level 2 deskside and remote support for Windows-based systems
Diagnose and resolve hardware, software, and network-related issues via phone, email, and chat
Serve as the primary point of contact for IT vendors during system implementations
Assist with testing IT implementations, including network access, wireless connectivity, and telephony
Coordinate and manage relationships between IT vendors and local client support teams
Skills and

Qualifications:

Minimum 3 to 5+ years of deskside PC support and customer service experience
Strong troubleshooting skills involving hardware, software, and network issues
Experience assisting with IT system implementations
Hands-on experience with:
Windows operating systems
Basic Mac support
Desktop and laptop imaging
Active Directory user and device support
ITSM/ticketing systems

Wage Range:
The rate for this position is between $20.25 - $27.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity:
Compucom Staffing , a division of Compu Com Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. Work Authorization:
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.