Customer Experience Lead

Saks Global -  - Responsibilities:
Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line;
Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed;
Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations;
Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell;
Drive loyalty enrollments, Saks First acquisition and Connected Service behaviors to ensure a seamless customer experience