Collector, Healthcare

Description

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic qua ternary care system based in Chicago’s western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three‑hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and Mac Neal Hospital. The role of Collector is to ensure accurate and timely follow‑up on payments owed to Loyola University Health System (LUHS).

The position involves proactive communication with patients, third‑party payers, and insurance companies (including Medicare/Medicaid) to resolve outstanding balances, investigate claim denials, and take corrective actions. The Collector collaborates with other hospital departments such as Patient Access, Coding, Case Management, and Managed Care to gather necessary information and ensure claims are processed efficiently.

Full time

Day Shift

The Collector is responsible for ensuring accurate and timely follow‑up on payments owed to LUHS. This role involves proactive communication with patients, third‑party payers, and insurance companies to resolve outstanding balances, investigate claim denials, and take corrective actions.

• Proactively follow up on delayed payments by contacting patients and insurance carriers, responding promptly to inquiries, and providing additional data when needed.
• Research claim rejections and denials, make corrections, and take appropriate actions or refer claims to the necessary team for resolution.
• Evaluate accounts and resubmit claims as needed; process refunds, adjustments, write‑offs, or balance reversals for improperly billed charges or incorrect payments.
• Maintain regular collection follow‑up based on the specific issue with the payer and required actions.
• Recommend accounts for agency referral according to established protocols.
• Perform other tasks as assigned by the Manager or Director.

• Experience in collections, billing, or patient financial services preferred.
• Strong communication skills and ability to interact with patients, insurance providers, and internal departments.
• Ability to analyze and resolve complex billing and payment issues.

• Retirement (403B)
• Daily Pay
• Career Development
• Tuition Reimbursement
• Referral Rewards

Required:

High School Diploma plus training acquired through work experience or education.

Preferred:
Bachelor’s Degree or equivalent training acquired via work experience or education.

Required:

1–2 years of previous job‑related experience.

Preferred: 3–5 years of previous job‑related experience.

$16.70 – $25.53 per hour. Actual compensation may vary based on experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.