Patient Service Representative III

Ann & Robert H. Lurie Children’s Hospital of Chicago is a leading pediatric provider with a 140‑year legacy of excellence, offering the latest medical technology, research, and family‑friendly design. The hospital is ranked among the top 10 specialties by U.S. News & World Report.

Outpatient Center in Westchester, United States.

7 am – 9 pm. Hours vary from early morning to evening coverage. 1–2 Saturdays a month.

• High school diploma; some college preferred.
• A minimum of 3 years of experience in the day‑to‑day function of a physician office practice, including knowledge of insurance coverages and problem‑solving skills (4 years preferred).
• Excellent communication, leadership, and organization skills.
• Ability to make daily operational decisions, translate concepts into actions, and demonstrate sound judgment.
• Customer‑sensitive initiative with strong judgment and the ability to set high performance standards.
• Experience with Epic or other medical management software.
• Willingness to drive to satellite locations on a regular basis.

• Perform all Patient Service Representative II tasks, including pre‑registration and full registration.
• Work in all ambulatory areas within scope.
• Document new employee orientation and assist with other personnel and administrative duties as assigned by the Manager, Ambulatory Support.
• Assist the manager in recruiting staff and filling vacancies.
• Assist manager with quality and productivity monitoring.
• Trainer for process (non‑Epic) changes.
• Serve as a resource person and role model for Point‑of‑Service staff during clinic hours.
• Handle escalated or complicated issues; recognize and report workflow variance.
• Order supplies for areas within scope.
• Monitor exchange of information among point‑of‑service areas, physician offices, central registration, and other teams.
• Identify and address continuing education/training needs of staff.
• Ensure staff review registration information and demographic modifications in Cadence system; be proficient in Epic software.
• Primary resource for day‑to‑day problem solving in clinics, providing performance improvement input.
• Provide input on performance evaluations.
• Other job functions as assigned.

High School Diploma/GED (Required).

$21.00–$32.55 hourly.

Medical, dental, and vision insurance; employer‑paid group term life and disability; employer contribution toward Health Savings Account;
Flexible Spending Accounts;
Paid Time Off (PTO), Paid Holidays, and Paid Parental Leave; 403(b) with a 5% employer match.

• Supplemental Life, AD&D, and Disability
• Critical Illness, Accident, and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidate support