Technical Project Coordinator - Healthcare

Description

The Technical Project Coordinator – Health Care serves as a bridge between Help Desk operations and project execution within healthcare environments. This role provides hands‑on technical support, endpoint deployment assistance, and coordination for assigned project tasks. The position focuses on executing defined project and support work, not managing full projects, while serving as a key onsite technical resource for the Westchester office.

The Technical Project Coordinator assists with endpoint deployments, hardware refresh projects, user support, and on‑premise healthcare technology initiatives. Working closely with the Project Manager, Tier III Engineers, and Support team, this position ensures technical tasks are completed accurately, efficiently, and with strong documentation and communication.

Ideal candidates are technically skilled, organized, and customer‑focused with a strong ability to balance daily service requests with assigned project deliverables.

• Act as the primary onsite technical support for the Westchester office and associated healthcare facilities in the surrounding Chicagoland area.
• Provide Tier II-level Help Desk support, including troubleshooting hardware, software, and networking issues.
• Deploy, configure, and maintain workstations, laptops, and peripheral equipment.
• Execute assigned project tasks such as endpoint deployments, migrations, and device setups under Project Manager direction.
• Support project-based activities such as new site setups, network expansions, and device replacements.
• Collaborate with Tier III Engineers to assist with technical implementations and escalations.
• Respond to service tickets, ensuring thorough documentation and communication.
• Maintain service and project ticket updates at least every 72 hours with accurate, meaningful notes.
• Review open requests for priority and urgency to ensure timely response.
• Provide onsite assistance for installs, assessments, and troubleshooting as needed.
• Conduct routine onsite visits to surrounding surgical centers to provide support, perform health checks, and ensure systems, devices, and networks are operating properly.
• Coordinate schedules and communicate effectively with team leads and PMs regarding task progress.

• Endpoint Deployment & Imaging – Set up and configure devices, join to Entra /Intune, verify user functionality.
• Healthcare Facility Support – Provide on-premise troubleshooting for clinical and administrative devices.
• Hardware Refreshes – Execute lifecycle replacements and coordinate decommissioning of old assets.
• VoIP / Teams Voice Support – Assist with endpoint setup and validation for new telephony systems.
• Microsoft 365 & Cloud Support – Configure user profiles, sync accounts, and perform basic troubleshooting.
• Network & Connectivity Tasks – Test, label, and verify switch ports, Wi‑Fi, and cable connectivity.
• Documentation – Maintain technical documentation and record changes accurately.

• Assist with onboarding and offboarding processes, ensuring proper hardware and account readiness.
• Participate in team meetings to provide updates on open tickets and assigned tasks.
• Contribute to internal documentation and best practice guides for the MNS team.
• Maintain asset tracking accuracy for all assigned sites.
• Support healthcare technology compliance and ensure all systems meet HIPAA standards.
• Continuously improve technical and customer service skills through ongoing learning and certifications.

• Associate’s or Bachelor’s degree in Information Technology or related field preferred.
• 2+ years of experience in technical support, endpoint deployment, or Tier II Help Desk role.

• Proficiency with Microsoft 365, Entra , Intune, and Windows 10/11.
• Experience with ticketing or work management systems.
• Basic networking knowledge (DNS, DHCP, VLANs, wireless troubleshooting).
• Familiarity with VoIP and Teams device setup.
• Knowledge of HIPAA and healthcare IT environments preferred.

• Excellent troubleshooting and problem‑solving abilities.
• Strong organizational and time…