Course Materials Market Manager - EA

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Follett Higher Education is a leading educational service provider and omnichannel retailer that provides students, faculty and staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

The Course Materials Market Manager EA has full accountability for managing and monitoring the course materials inventory lifecycle across multiple locations (remotely). Collects, edits, confirms, and enters faculty adoption information. Sets Quantity to Cover (QTC) textbook buying decisions and initiates & controls general purchase order tasks for ACCESS & student choice adoption and program types for all assigned Market stores. Reports directly to Course Materials Regional Manager or Course Materials Market Leader and collaborates consistently with ACCESS Success Managers and Support teams.

• Oversees the course materials department for multiple locations and contracts.
• Manages and monitors course materials inventory lifecycle, with direct decision-making responsibility for their assigned group of stores.
• Responsible for report generation/disbursement, analyzing the data, and acting as primary Text Decision Makers to take actions based on that analysis.
• Provides direction to store management and/or RMs to ensure all course material lifecycle tasks are completed in the stores.
• Evaluates course materials' business performance (including, but not limited to, QTC decisions, inventory levels, purchasing and disposition activities, and adhering to seasonal sourcing and disposition strategies) as related to budget and business benchmarks.
• Reviews and directs planning activities (including, but not limited to, sales period date setting and sale budget entries) to ensure data accuracy.
• Collects course materials information from school faculty and administration at all assigned locations, including editing, entering, and confirming adoptions from faculty to ensure accuracy and following up as necessary on missing/late adoptions.
• Understanding manual course import processes and timing from automated course import set-up, managing and creating new terms.
• Acts as primary text decision maker, responsible for calculating the quantities of course materials needed for the school term and communicating budgets to store management.
• In partnership with store management, presents, interacts, and influences faculty, department chair(s), Dean, and/or administration on course materials issues, ensuring resolution for escalated issues, including input for strategy and goal development for the department at all locations.
• Seasonal in-store visits for operational review and/or providing assistance.
• Accountable for providing feedback and consistent communications to Regional Manager, Store Manager, and key campus partners on course material department checkpoints, metrics, rush preparedness concerns as well as training and/or resource constraints.

• Bachelor's degree or equivalent
• 3-5 years of couse materials, account management, and/or project management experience.
• Excellent communication skills, both written and verbal, able to convey concepts and solve complex problems across multiple teams.
• Advanced skills with Microsoft Office Suite, especially Excel, Teams & BI.
• Ability to conduct virtual training to groups as well as one on one.
• Proven ability to manage multiple tight deadlines at the same time.
• Prioritization skills with the ability to quickly pivot to new/different tasks.
• Some travel may be required
• Located in Eastern/Central Timezone strongly preferred

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Medical insurance

401(k)

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• Mid-Senior level

• Full-time

• Sales and Business Development
• Retail