Patient Access Rep - Per Diem

Patient Access Representative

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Patient Access Representative are usually the first people to meet/ greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representative
1) present a welcoming and receptive demeanor to patients, visitors, and staff, and
2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions. EEO/AA/Disability/Veteran

• Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
• Support customer satisfaction initiatives as defined in the annual individual work plan.
• Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
• Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards.
• Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
• Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor.

High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.

Experience in a professional setting with customer service responsibility preferred.

Continuous demonstration of team orientation and customer focused behaviors.

-A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred.

-Continuous demonstration of team orientation and customer focused behaviors.

Medical terminology
-Computer experience required
-Insurance experience required
-Strong telephone and interpersonal communication skills
-Outstanding customer service skills
-Team-building skills

YNHHS Requisition ID182566