Restaurant Host PM

Ocean House Management

Restaurant Host PM

A Collection Unlike Any Other

The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 18 Signature Suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedrooms signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences. The Inn holds the distinction of both a 5 Star rating from Forbes Travel Guide and is a proud member of Relais & Chateaux.

The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.

Scope of Position

Organize and support the daily assignments and reservations of the F&B Outlets to maintain high standards of service, and to ensure the guest requests are communicated to the Food and Beverage Team before service. Work in tandem with the Food & Beverage Management team on the day-to-day business needs of the resort's restaurants. The ability to interact with staff and guests (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism is crucial to this role.

Hourly Staff Schedule Requirements

All staff are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays.

All staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.

Reporting Relationship

Internal: The Host reports directly to the Food & Beverage Management team.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Pro-actively greet guests warmly and provide pleasant and comfortable experience.
• Maintain a current knowledge of restaurant reservations and guest request.
• Communicate effectively with servers and dining room manager to ensure flow of guests being seated moves as efficiently as possible, minimizing guests wait time.
• Evaluate the dining status of seated guests in order to be prepared for guests yet to arrive.
• Determine number of guests in the party, if reservation has been made and determine the appropriate seating location based on established Ocean House standards for distribution of guests to servers.
• Offer alternative times or dining locations if not able to sit immediately and pro-actively offer to call about securing those arrangements for the guest if able.
• Maintain a current knowledge of menu items, basic ingredients, and preparation methods in order to be able to answer guest's questions.
• Maintains current knowledge of Beverage menu, including wines by the glass, classic, seasonal and signature cocktails.
• Utilize computer systems to enter guest information efficiently and accurately.
• Provide a warm farewell and invite guests to return soon.
• Maintain lobby tables and coffee station.
• Actively assist lobby guests with beverage services, offering reading materials, assisting with luggage as needed and greeting guests with anticipatory gestures (offering activities in and out of the hotel, directions to points of interest, inquiring on guests stay)
• Conduct confirmation calls to all guests reserved up to 48 hours prior to their reservation time.
• Regularly monitor the condition of all menus. Clean, change and update daily at the beginning and end of each shift.
• Constantly and consistently adhere to the Forbes 5-Star service standards.
• Responsible for practicing, managing, and promoting the Company's…