Assistant Director of Housekeeping

Assistant Director of Housekeeping Scope of Position

Serves as the Assistant Director of Housekeeping related activities – in the absence of the Director of Housekeeping this person will be responsible to supervise the entire housekeeping department: room cleaning, public space cleaning, laundry services, deep cleaning, renovation, FF&E maintenance and replacement and housekeeping related guest requests.

The Assistant Director of Housekeeping will supervise on a daily basis the public areas, from staircases to hallways, all public spaces from restaurants to bars, lobby, banquet area, public bathroom. The Assistant Director of Housekeeping will also be responsible for the laundry and uniforms on the property, managing the staff but also outside vendors supplying the service, e.g., dry cleaning.

The operation is 24 hours a day, 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work–life balance, all exempt team members may be required to work extended shifts and additional days based on business demands. Working more than eight hours per day and more than five consecutive days as needed is an essential job function for all exempt roles.

Travel may be required and may include some overnight stays. All exempt team members should be responsible for scheduling their time off. The busiest days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All exempt staff must be aware and able to work all weekends;

requesting time off for a holiday weekend may not and will likely not be granted.

Internal:
This position reports directly to the Director of Housekeeping.

External:
Develop and maintain relationships with outside vendors and contractors.

• Motivate, train, supervise, and evaluate all housekeeping and laundry colleagues.
• Conduct pre‑shift meetings with managers and team members. Assist in daily manager meetings.
• Plan daily, weekly, monthly, and quarterly assignments and projects for all room attendants, guest floor attendants, public area, uniform/laundry attendants, and office coordinators.
• Perform administrative duties such as, but not limited to, departmental scheduling, payroll, inventories of linen and guest supplies, departmental training, special projects, purchase requests and monthly consumption reports.
• Implement control on department labor costs. Minimize costs while ensuring adequate staffing is available to provide five‑star service.
• Manage vendors and contractors.
• Prepare and conduct housekeeping interviews and follow company hiring procedures.
• Maintain an ongoing Safe & Sound program.
• Spearhead the Forbes and hotel audits.
• Successfully manage daily rooms turn.
• Assume the responsibilities of the Director of Housekeeping during his/her absence.
• Maintain compliance with all company IT and safety procedures.
• Perform a variety of other duties as assigned.
• Perform daily inspection of all public areas, guestrooms, exterior of building and back‑house areas, to ensure the highest standards are met.
• Monitor progress, ensure completion of deep cleaning program, and assign tasks to the team.
• Respond to guest questions. Provide guest assistance, direction, and information as requested.
• Conduct daily communication meetings.
• Ensure guest and colleague privacy and security by correctly following company procedures.
• Maintain strong interdepartmental relationships.

• Strong knowledge of housekeeping operations, cleaning techniques, and industry standards.
• Excellent leadership and team management skills to motivate and supervise staff.
• Ability to train, mentor, and evaluate employees for optimal performance.
• Strong attention to detail to ensure cleanliness and quality standards are met.
• Effective communication and interpersonal skills for working with staff and guests.
• Proficiency in inventory management and supply ordering.
• Knowledge of health, safety, and sanitation regulations in a hotel environment.
• Ability to handle guest requests and…